March is closing soon, but there’s still time to catch the latest insights and strategies to enhance your service management. This month, we're exploring key AI trends that will shape the future of ITSM, uncovering practical ways to streamline daily service desk operations, discovering a comprehensive guide on enterprise service management, and more. Whether you’re looking to stay ahead of industry shifts or optimize your service desk, this edition has it all.
We are excited to announce that dashboards in ServiceDesk Plus have been enhanced with all-new table and graph widgets and smart view pop-ups. Now, technicians can delve into granular data to gain insights quicker using interactive widgets
while seamlessly accessing conversations and ticket details through smart views—without ever leaving the dashboard! Learn more.
From overseeing service desk technicians to managing high ticket volumes, a service desk manager’s role is anything but simple. But with the right tools and strategies, you can cut through the chaos. Our latest e-book explores how
ServiceDesk Plus makes the job of service desk managers much easier, providing practical insights and tips to streamline daily service delivery tasks. Download your copy.
AI in ITSM is evolving fast, and 2025 is set to bring even bigger changes. But the constant noise around developments in AI makes it hard to separate hype from reality. In our latest article, we've highlighted what truly matters. From driving an
autonomous approach to ITSM with agentic AI to measuring AI-driven gains meaningfully, here are the key forces that impact the ITSM landscape. Explore now.
Building on decades of proven ITSM principles, the goal of ESM is to efficiently deliver services to employees by helping organizations extend fine-tuned service delivery practices from IT to other lines of businesses. Here's a quick guide on what
you need to know about ESM and how a platform like ServiceDesk Plus is the ideal unified service management solution. Read now.
That's a wrap on this edition of the ServiceDesk Plus newsletter. We'll be back with more exciting news next month.
