# Hardware and Software Requirements

**On-Premises**

The system requirements when using Remote Access Plus include the following:

- Hardware requirements for [Remote Access Plus server, agent and SQL server](https://www.manageengine.com/remote-desktop-management/system-requirements.html#hwreq)
- [Supported Operating Systems](https://www.manageengine.com/remote-desktop-management/system-requirements.html#accTree12) for Remote Access Plus Server and Agent
- [Supported Browsers](https://www.manageengine.com/remote-desktop-management/system-requirements.html#accTree13)
- [Supported Database](https://www.manageengine.com/remote-desktop-management/system-requirements.html#accTree14)
- [Supported Web Servers](https://www.manageengine.com/remote-desktop-management/system-requirements.html#accTree15)

## Hardware Requirements

This section gives you information about the hardware requirements for Remote Access Plus servers, MSSQL database and agents.

### 1 to 250 computers

| Server | Parameter | Requirement |
|---|---|---|
| **Remote Access Plus server** | Processor information | **Physical machine:** Intel Core i3 (2 core/4 thread) 2.0 Ghz 3 MB cache<br>**Virtual Machine:** 4 virtual processors (2.0 Ghz 3 MB cache) |
|  | RAM size | 4 GB |
|  | Hard disk space | 5 GB* |
| **Remote Access Plus Agents** | Processor | Intel Pentium |
|  | Processor Speed | 1.0 GHz |
|  | RAM size | 512 MB |
|  | Hard disk space | 30 GB** |
| **Network requirement** | Network card speed | Minimum 1 GBPS Network Interface Card (NIC) |

\* May increase dynamically according to the frequency of scanning  
\** May increase dynamically depending on the operations performed on the client computer

### 251 to 500 computers

| Server | Parameter | Requirement |
|---|---|---|
| **Remote Access Plus server** | Processor information | **Physical Machine:** Intel Core i3 (2 core/4 thread) 2.4 Ghz 3 MB cache<br>**Virtual Machine:** 4 virtual processors (2.4 Ghz 3 MB cache) |
|  | RAM size | 4 GB |
|  | Hard disk space | 10 GB* |
| **Remote Access Plus agents** | Processor | Intel Pentium |
|  | Processor Speed | 1.0 GHz |
|  | RAM size | 512 MB |
|  | Hard disk space | 30 GB** |
| **Network requirement** | Network card speed | Minimum 1 GBPS Network Interface Card (NIC) |

\* May increase dynamically according to the frequency of scanning  
\** May increase dynamically depending on the operations performed on the client computer

### 501 to 1000 computers

| Server | Parameter | Requirement |
|---|---|---|
| **Remote Access Plus server** | Processor information | **Physical Machine:** Intel Core i3 (2 core/4 thread) 2.9 Ghz 3 MB cache<br>**Virtual Machine:** 4 virtual processors (2.9 Ghz 3 MB cache) |
|  | RAM size | 4 GB |
|  | Hard disk space | 20 GB* |
| **Remote Access Plus agents** | Processor | Intel Pentium |
|  | Processor Speed | 1.0 GHz |
|  | RAM size | 512 MB |
|  | Hard disk space | 30 GB** |
| **Network requirement** | Network card speed | Minimum 1 GBPS Network Interface Card (NIC) |

\* May increase dynamically according to the frequency of scanning  
\** May increase dynamically depending on the operations performed on the client computer

### 1001 to 3000 computers

| Server | Parameter | Requirement |
|---|---|---|
| **Remote Access Plus server** | Processor information | **Physical machine:** Intel Core i5 (4 core/8 thread) 2.3 GHz<br>**Virtual Machine:** 8 virtual processors (2.3 Ghz) |
|  | RAM size | 8 GB |
|  | Hard disk space | 30 GB* |
| **Remote Access Plus agents** | Processor | Intel Pentium |
|  | Processor Speed | 1.0 GHz |
|  | RAM size | 512 MB |
|  | Hard disk space | 30 GB** |
| **Network requirement** | Network card speed | Minimum 1 GBPS Network Interface Card (NIC) |

\* May increase dynamically according to the frequency of scanning  
\** May increase dynamically depending on the operations performed on the client computer

### 3001 to 5000 computers

| Server | Parameter | Requirement |
|---|---|---|
| **Remote Access Plus server** | Processor information | **Physical Machine:** Intel Core i7 (6 core/12 thread) 3.2 GHz<br>**Virtual Machine:** 12 virtual processors (3.2 Ghz) |
|  | RAM size | 8 GB |
|  | Hard disk space | 40 GB* |
| **Remote Access Plus agents** | Processor | Intel Pentium |
|  | Processor Speed | 1.0 GHz |
|  | RAM size | 512 MB |
|  | Hard disk space | 30 GB** |
| **Network requirement** | Network card speed | Minimum 1 GBPS Network Interface Card (NIC) |
| **SQL Server** | Processor information | **Physical Machine:** Intel Core i7 (6 core/12 thread) 3.2 GHz. 12 MB cache<br>**Virtual Machine:** 12 virtual processors (3.2 Ghz 12 MB cache) |
|  | RAM size | 8 GB |
|  | Hard disk space | 30 GB* |
|  | Edition | Standard/Enterprise |

\* May increase dynamically according to the frequency of scanning  
\** May increase dynamically depending on the operations performed on the client computer

### 5001 to 15000 computers

| Server | Parameter | Requirement |
|---|---|---|
| **Remote Access Plus server** | Processor information | **Physical Machine:** Intel Xeon E5 (8 core/16 thread) 2.6 GHz<br>**Virtual Machine:** 16 virtual processors (2.6 Ghz) |
|  | RAM size | 16 GB |
|  | Hard disk space | 60 GB* |
| **Remote Access Plus agents** | Processor | Intel Pentium |
|  | Processor Speed | 1.0 GHz |
|  | RAM size | 512 MB |
|  | Hard disk space | 30 GB** |
| **Network requirement** | Network card speed | Minimum 1 GBPS Network Interface Card (NIC) |
| **SQL Server** | Processor information | **Physical Machine** Intel Xeon E5 (8 core/16 thread) 2.6 GHz. 20 MB cache<br>**Virtual Machine:** 16 virtual processors (2.6 Ghz) |
|  | RAM size | 16 GB |
|  | Hard disk space | 40 GB* |
|  | Edition | Standard/Enterprise |

\* May increase dynamically according to the frequency of scanning  
\** May increase dynamically depending on the operations performed on the client computer

### 15001 to 25000 computers

| Server | Parameter | Requirement |
|---|---|---|
| **Remote Access Plus server** | Processor information | **Physical Machine:** Intel Xeon E5 (12 core/24 thread) 2.7 GHz<br>**Virtual Machine:** 24 virtual processors (2.7 Ghz) |
|  | RAM size | 32 GB |
|  | Hard disk space | 100 GB* |
| **Remote Access Plus agents** | Processor | Intel Pentium |
|  | Processor Speed | 1.0 GHz |
|  | RAM size | 512 MB |
|  | Hard disk space | 30 GB** |
| **Network requirement** | Network card speed | Minimum 1 GBPS Network Interface Card (NIC) |
| **SQL Server** | Processor information | **Physical machine:** Intel Xeon E5 (12 core/24 thread) 2.7 GHz. 30 MB cache<br>**Virtual Machine:** 24 virtual processors (2.7 Ghz 30 MB cache) |
|  | RAM size | 32 GB |
|  | Hard disk space | 80 GB* |
|  | Edition | Standard/Enterprise |

\* May increase dynamically according to the frequency of scanning  
\** May increase dynamically depending on the operations performed on the client computer

**While managing more than 15,000 computers, It is recommended to :**

1. Install SQL server and Remote Access Plus server in different machines for performance enhancement purposes.
2. Use Windows Server operating systems
3. Use enterprise grade hard drives or solid state drives (SSD).

### Above 25000 computers

For managing more than 25000 computers, contact Remote Access Plus support. Our technical experts will help you configure Remote Access Plus on your network.

## Software Requirements

This section gives you information about the software requirements for Remote Access Plus server and agent.

### Supported Operating Systems

#### For Remote Access Plus server

You can install Remote Access Plus servers on any of these Windows operating systems :

- Windows 7 (Supported for Distribution Server only)
- Windows 8 (Supported for Distribution Server only)
- Windows 8.1 (Supported for Distribution Server only)
- Windows 10
- Windows 11
- Windows Server 2008 R2 (Supported for Distribution Server only)
- Windows Server 2012 R2 (Supported for Distribution Server only)
- Windows Server 2016*
- Windows Server 2019*
- Windows Server 2022*

\* - recommended for managing 5000 or more endpoints.

#### For Remote Access Plus agents

You can use Remote Access Plus to manage the computers running on the below mentioned operating system.

| Windows OS | Windows Server OS | Mac OS | Linux OS |
|---|---|---|---|
| Windows 11 | Windows server 2022 | 13 - Ventura | Ubuntu 10.04 & later versions |
| Windows 10 | Windows server 2019 | 12 - Monterey | Debian 7 & later versions |
| Windows 8.1 | Windows server 2016 | 11 - Big Sur | Red Hat Enterprise Linux 6 & later versions |
| Windows 8 | Windows server 2012 R2 | 10.15 - Catalina | CentOS 6 & later versions |
| Windows 7 | Windows server 2012 | 10.14 - Mojave | Fedora 19 & later versions |
|  | Windows server 2008 R2 | 14 - Sonoma | Mandriva 2010 & later versions |
|  |  | 15 - Sequoia | Linux Mint 13 & later versions |
|  |  |  | OpenSuSE 11 |
|  |  |  | SuSE Enterprise Linux 11 & later |

Remote Access Plus Agent is supported on Android devices running OS version 5.0 and above, exclusively in the on-premises version.

### Supported Browsers

You are required to install any of the following browsers on your computer to access the Remote Access Plus console:

- Microsoft Internet
- Mozilla Firefox
- Google Chrome
- Zoho Ulaa

**Note**: The screen resolution should be 1280 x 1024 pixels or higher.

### Supported Database

Remote Access Plus supports the following databases:

1. PgSQL
2. MSSQL
   - SQL server 2022
   - SQL server 2016
   - SQL server 2017
   - SQL server 2019

### Supported Web Servers

Remote Access Plus uses the following web servers:

- Nginx (for static file services)
- Tomcat (for application related services)