- Overview
- Configuration
Infobip
Unify HR and IT by syncing Infobip user data across systems seamlessly.
Overview
Infobip is a global communications platform that enables businesses to connect with customers across SMS, voice, email, and messaging apps. Integrating Infobip with ADManager Plus empowers organizations to manage user identities more efficiently by bridging Active Directory (AD) with Infobip’s user management layer. This ensures user access is current, controlled, and in sync with internal directory changes.
Retrieve user listings from Infobip
ADManager Plus can pull a complete list of users from Infobip using the Get Users endpoint. This visibility allows IT administrators to audit and compare user data between platforms, helping identify mismatches or unauthorized accounts.
Automated identity management
User lifecycle events in AD—such as hiring, role changes, or terminations—can trigger automatic actions in Infobip through ADManager Plus. The integration supports creating new user profiles, updating existing user information, and removing outdated accounts. This automation ensures secure and timely access control while minimizing manual errors and administrative effort.
How to configure Infobip integration in ADManager Plus
Prerequisites:
- Infobip uses basic authentication credentials to authorize API request
- Authentication credentials required: Username, password, and base URL
Privileges:
- To import users (Inbound action): Ensure the account used for authorization has permission to read all user accounts.
- To perform any action or query in Infobip (Outbound Action): Ensure the account used for authorization has permission to perform the desired action.
Authorization configuration
- Log in to ADManager Plus and navigate to the Automation tab.
- In the left pane, under Configuration, click Application Integrations.
- Under Enterprise Applications, click Infobip.
- Toggle the Enable Infobip Integration button on.
- In the Infobip Configuration page, click Authorization.
- Enter the authentication credentials.
- Click Configure.
Inbound webhook configuration
Inbound webhook enables you to fetch user data from Infobip to ADManager Plus. To configure an inbound webhook for Infobip:
- Under Inbound Webhook, click Infobip Endpoint Configuration.
- In the Endpoint Configuration tab, an endpoint ,
Infobip LIST PEOPLE ENDPOINT, comes pre-configured with an
Endpoint URL, API Method,
Headers, and Parameters fields to
fetch user accounts from Infobip. Replace {baseUrl} with you Infobip
instance URL. If you would like to use a new endpoint to import users,
you can configure one using the + Add API endpoint
button and filling in the required fields as per Infobip's API references. Click here to learn how. Note:
- The API key value pair is pre-configured as a header for authenticating API requests as configured during Authorization Configuration.
- Macros: You can add macros to your endpoint configuration to dynamically change it as per your requirement using the macro chooser component.
- Refer to Infobip's API references and configure additional headers and parameters, if required.
- Once done, click Test & Save. A response window
will display all the requested parameters that can be fetched using the
API call. Click Proceed. Note:
- Refer to Infobip's API references to know the Parameters that must be configured to fetch only specific parameters.
- You can configure multiple endpoints for Infobip using the + Add API endpoint button. Click here to learn how.
- Click Data Source - LDAP Attribute Mapping to match
endpoints and to map AD LDAP attributes with the respective attributes
in Infobip.
[ADManager Plus also lets you customize attribute format from Infobip]
- Click + Add New Configuration and perform the
following:
- Enter the Configuration Name and Description and select the Automation Category from the drop-down menu.
- In the Select Endpoint field, select the desired endpoint and a Primary Key that is unique to a user (e.g. employeeIdentifier). Note: When multiple endpoints are configured, this attribute must hold the same value in all the endpoints.
- In the Attribute Mapping field, select the attribute from the LDAP Attribute Name drop-down menu and map it with the respective column in Infobip.
- If you would like to create a new custom format for this, click Mapping Attribute.
- Click Save.
Outbound webhook configuration
Outbound webhook enables you to update the changes made in AD using ADManager Plus to Infobip or fetch or forward required details from Infobip and synchronize them with AD.To configure an outbound webhook for Infobip:
- Under Outbound Webhook, click Infobip Webhook Configuration.
- Click + Add Webhook.
- Enter a name and description for this webhook.
- Decide on the action that has to be performed and refer to Infobip's API references for the API details such as the URL, headers, parameters, and other requirements that will be needed.
- Select the HTTP method that will enable you to perform the desired action on the endpoint from the drop-down menu.
- Enter the endpoint URL.
- Configure the Headers, Parameters, and Message Type in the appropriate format based on the API call that you would like to perform.
- Click Test and Save.
- A pop up window will then display a list of AD users and groups to test the configured API call. Select the desired user or group over which this API request has to be tested and click OK. This will make a real-time call to the endpoint URL, and the selected objects will be modified as per the configuration.
- The webhook response and request details will then be displayed. Verify them for the expected API behavior and click Save.