# Advanced analytics for SupportCenter Plus Become a customer service champion with in-depth insights obtained using Analytics Plus ![Advanced analytics for SupportCenter Plus](https://www.manageengine.com/analytics-plus/images/scp/scp-bannr.svg) ## Dashboards ### Support Rep Leaderboard ![Support Rep Leaderboard](https://www.manageengine.com/analytics-plus/images/sdp-pages/scp-1.svg) ### Request inflow ![Request inflow](https://www.manageengine.com/analytics-plus/images/sdp-pages/scp-2.svg) ### Support Rep Performance ![Support Rep Performance](https://www.manageengine.com/analytics-plus/images/sdp-pages/scp-3.svg) ## Benefits of integrating Analytics Plus with SupportCenter Plus ### Increase customer satisfaction with ready-to-use reports Dive into customer analytics with over 200 prebuilt reports. Visualize customer interactions and learn how to improve service quality with functional dashboards. Drag and drop fields to edit and customize prebuilt reports. ![Increase customer satisfaction with ready-to-use reports](https://www.manageengine.com/analytics-plus/images/scp/scp-img1.svg) ### Tackle call center agent allocation with trend forecasting Predict call volumes, service levels, and average handle time based on historical data. These details ensure you're adequately staffed to tackle fluctuations in workload. ![Tackle call center agent allocation with trend forecasting](https://www.manageengine.com/analytics-plus/images/scp/scp-img2.svg) ### Improve call center performance with artificial intelligence Find and fix flaws in service processes using Zia, the built-in AI assistant. Slice, dice, and drill down to data using voice commands to gain clues that help improve processes, cut costs, enhance service levels, and boost employee morale. ![Improve call center performance with artificial intelligence](https://www.manageengine.com/analytics-plus/images/scp/scp-img3.svg) ### Monitor critical success factors with threshold-based alerts Receive real-time alerts in your inbox when critical metrics breach the threshold. This enables you to spot and resolve potential issues before they spiral into business-impacting problems. ![Monitor critical success factors with threshold-based alerts](https://www.manageengine.com/analytics-plus/images/scp/scp-img4.svg) ### Empower agents to resolve problems with federated sharing options Enable your agents to view, analyze, and absorb information in reports so they can resolve problems themselves. Publish dashboards on intranet portals, schedule reports, export views. Use inline comments to tag other agents, and discuss problems and solutions in real time. ![Empower agents to resolve problems with federated sharing options](https://www.manageengine.com/analytics-plus/images/scp/scp-img5.svg) ## Here's what you get with Analytics Plus - Seamless integration - Augmented analytics - Layout-free dashboard builder - Out-of-the-box reporting - AI-driven analytics assistant - Custom formula builder - Customizable reports - Trend forecasting - Unified ITOps analytics - Role-based dashboards - Scenario planning - Real-time collaboration ## Analytics Plus integrates with over 200 applications ### IT operation management | | | | |---|---|---| | ![](https://www.manageengine.com/analytics-plus/images/dashboards/logos/itop-manage1.svg) | ![](https://www.manageengine.com/analytics-plus/images/dashboards/logos/itop-manage2.svg) | ![](https://www.manageengine.com/analytics-plus/images/dashboards/logos/itop-manage3.svg) | | ![](https://www.manageengine.com/analytics-plus/images/dashboards/logos/itop-manage4.svg) | ![](https://www.manageengine.com/analytics-plus/images/dashboards/logos/itop-manage5.svg) | ![](https://www.manageengine.com/analytics-plus/images/dashboards/logos/itop-manage6.png) | | ![](https://www.manageengine.com/analytics-plus/images/dashboards/logos/itop-manage7.svg) | ![](https://www.manageengine.com/analytics-plus/images/dashboards/logos/itop-manage8.png) | ![](https://www.manageengine.com/analytics-plus/images/dashboards/logos/itop-manage9.svg) | | ![](https://www.manageengine.com/analytics-plus/images/dashboards/logos/itop-manage10.svg) | ![](https://www.manageengine.com/analytics-plus/images/dashboards/logos/itop-manage11.svg) | ![](https://www.manageengine.com/analytics-plus/images/dashboards/logos/itop-manage12.svg) | ### Service management | | | | | |---|---|---|---| | ![](https://www.manageengine.com/analytics-plus/images/dashboards/logos/service-manage1.svg) | ![](https://www.manageengine.com/analytics-plus/images/dashboards/logos/service-manage2.svg) | | ![](https://www.manageengine.com/analytics-plus/images/dashboards/logos/service-manage8.svg) | | ![](https://www.manageengine.com/analytics-plus/images/dashboards/logos/service-manage5.svg) | ![](https://www.manageengine.com/analytics-plus/images/dashboards/logos/service-manage3.svg) | | ![](https://www.manageengine.com/analytics-plus/images/dashboards/logos/service-manage6.svg) | | ![](https://www.manageengine.com/analytics-plus/images/dashboards/logos/service-manage4.svg) | ![](https://www.manageengine.com/analytics-plus/images/dashboards/logos/service-manage9.svg) | ![](https://www.manageengine.com/analytics-plus/images/dashboards/logos/service-manage7.svg) | ![](https://www.manageengine.com/analytics-plus/images/dashboards/logos/itop-manage13.svg) | ### IT security | | | |---|---| | ![](https://www.manageengine.com/analytics-plus/images/dashboards/logos/it-security1.svg) | ![](https://www.manageengine.com/analytics-plus/images/dashboards/logos/it-security2.svg) | | ![](https://www.manageengine.com/analytics-plus/images/dashboards/logos/it-security3.svg) | ![](https://www.manageengine.com/analytics-plus/images/dashboards/logos/it-security4.svg) | ### Endpoint management | | | | |---|---|---| | ![](https://www.manageengine.com/analytics-plus/images/dashboards/logos/ep-manage1.svg) | | ![](https://www.manageengine.com/analytics-plus/images/dashboards/logos/ep-manage6.svg) | | ![](https://www.manageengine.com/analytics-plus/images/dashboards/logos/rmmc.svg) | ![](https://www.manageengine.com/analytics-plus/images/dashboards/logos/ep-manage2.svg) | ![](https://www.manageengine.com/analytics-plus/images/dashboards/logos/ep-manage3.svg) | | | | | ### Project management | | | | |---|---|---| | ![](https://www.manageengine.com/analytics-plus/images/dashboards/logos/p-manage1.svg) | ![](https://www.manageengine.com/analytics-plus/images/dashboards/logos/p-manage2.svg) | ![](https://www.manageengine.com/analytics-plus/images/dashboards/logos/p-manage3.svg) | ### IT financial management | | | |---|---| | ![](https://www.manageengine.com/analytics-plus/images/dashboards/logos/itf-manage1.svg) | ![](https://www.manageengine.com/analytics-plus/images/dashboards/logos/itf-manage2.svg) | | ![](https://www.manageengine.com/analytics-plus/images/dashboards/logos/itf-manage3.svg) | ![](https://www.manageengine.com/analytics-plus/images/dashboards/logos/itf-manage4.svg) | ### Business applications | | | | | |---|---|---|---| | ![](https://www.manageengine.com/analytics-plus/images/dashboards/logos/b-applications1.svg) | ![](https://www.manageengine.com/analytics-plus/images/dashboards/logos/b-applications2.svg) | ![](https://www.manageengine.com/analytics-plus/images/dashboards/logos/b-applications3.svg) | ![](https://www.manageengine.com/analytics-plus/images/dashboards/logos/b-applications4.svg) | | ![](https://www.manageengine.com/analytics-plus/images/dashboards/logos/b-applications5.png) | ![](https://www.manageengine.com/analytics-plus/images/dashboards/logos/b-applications6.png) | ![](https://www.manageengine.com/analytics-plus/images/dashboards/logos/b-applications7.png) | ![](https://www.manageengine.com/analytics-plus/images/dashboards/logos/b-applications8.svg) | | ![](https://www.manageengine.com/analytics-plus/images/dashboards/logos/b-applications9.svg) | ![](https://www.manageengine.com/analytics-plus/images/dashboards/logos/b-applications10.svg) | ![](https://www.manageengine.com/analytics-plus/images/dashboards/logos/b-applications11.png) | ![](https://www.manageengine.com/analytics-plus/images/dashboards/logos/b-applications12.svg) | | ![](https://www.manageengine.com/analytics-plus/images/dashboards/logos/b-applications13.svg) | ![](https://www.manageengine.com/analytics-plus/images/dashboards/logos/b-applications14.svg) | | ![](https://www.manageengine.com/analytics-plus/images/dashboards/logos/b-applications15.svg) | ## Analytics Plus for SupportCenter Plus is available for - [Banking](https://www.manageengine.com/analytics-plus/it-analytics-for-banking.html) - [Government](https://www.manageengine.com/analytics-plus/data-analytics-in-government.html) - [MSP](https://www.manageengine.com/analytics-plus/data-analytics-for-msp.html) - [Healthcare](https://www.manageengine.com/analytics-plus/data-analytics-in-healthcare.html) - [Education](https://www.manageengine.com/analytics-plus/data-analytics-in-education.html) - [E-commerce](https://www.manageengine.com/analytics-plus/data-analytics-in-ecommerce.html) - [Manufacturing](https://www.manageengine.com/analytics-plus/data-analytics-in-manufacturing.html) [Home](https://www.manageengine.com/analytics-plus/)