# Analytics for enterprise business services | Analytics Plus

## Introducing Advanced analytics for ServiceDesk Plus' Enterprise Service Management

Deliver amazing experiences for your employees across all business functions using insights from Analytics Plus.

## Deliver consistent employee experiences across IT and non-IT services

Leverage AI-powered analytics to streamline services across all facets of your enterprise, including the **IT help desk, HR, travel, legal, facilities, and housekeeping.**

- ![](https://www.manageengine.com/analytics-plus/images/esm/esm_run_it.svg)
  
  ### Run every department like IT
  
  Standardize service quality across all departments so employees can get back to work quickly, regardless of the type of service they requested.

- ![](https://www.manageengine.com/analytics-plus/images/esm/esm_fast_track.svg)
  
  ### Fast track service delivery, organization-wide
  
  Visualize process bottlenecks using over 500 prebuilt reports and dashboards. Slice, dice, drill down, and actively interact with your data to uncover hidden clues that can help you speed up service delivery.

- ![](https://www.manageengine.com/analytics-plus/images/esm/esm_itsm.svg)
  
  ### Apply ITSM learnings to other departments
  
  Extend proven IT service management (ITSM) best practices using standard KPIs and implementing self-service to other enterprise services, and learn how to manage employee expectations better in non-IT services.

## Get a handle on all enterprise services from a single console

### Centralize service management

#### Bring data and your people together for better decision-making.

Banish heterogeneous departmental applications such as Excel and Access, and centralize all data in one console so people from various business services can benchmark performance against [ITSM](https://www.manageengine.com/analytics-plus/it-service-management-analytics.html) metrics, and make better business decisions.

![Bring data and your people together for better decision-making](https://www.manageengine.com/analytics-plus/images/esm/esm-inner1.svg)

### Save on operational costs

#### Optimize administrative processes; streamline more, save more.

Your ability to deliver great customer experiences depends on how well you can predict future service requirements. With Analytics Plus' robust forecasting engine, you can easily predict incoming ticket flow and prepare your help desk to tackle seasonal surges in ticket volumes.

![Optimize administrative processes streamline more, save more](https://www.manageengine.com/analytics-plus/images/esm/esm-inner2.svg)

### Improve staff performance

#### Deliver more and agonize less with performance dashboards.

You don't have to be a data expert to gain insight into your help desk. Now you can ask or type a question and Zia, Analytics Plus' AI-assistant, instantly responds with rich visualizations that can help you make data-backed decisions quickly.

![Deliver more and agonize less with performance dashboards.](https://www.manageengine.com/analytics-plus/images/esm/esm-inner3.svg)