Issue: The inline images in the mail sent from SDP aren't rendered properly in Thunderbird Mail client. Reason and workaround : This is due to improper content-type header set in the mail which isn't upto the MIME standard. However, the mails are ...
Gmail mailbox can be configured using the following steps with Authentication Type - Basic: Navigate to Security under the specific Google Account and enable 2-Step Verification. After enabling 2-Step Verification, search for "App passwords," ...
Objective: To install SSL certificate in ADManager Plus Solution: Steps to apply an SSL certificate in ADManager Plus Enable SSL in the ADManager Plus client. Create a Certificate Signing Request (CSR). Issue the SSL certificate. Associate the ...
ADManager Plus can be integrated with any human capital management (HCM), human resource management system (HRMS), security information and event management (SIEM), IT service management (ITSM) and other applications that offer REST or SOAP API ...
Root cause : Chrome has defined Scheduler as a variable and unfortunately the same is used in ServiceDesk Plus in resource management section and Chrome API's 'scheduler' variable is overriding our application's variable (Used in resource management) ...
1. Access your ServiceDesk Plus server and browse to [your drive]:\ManageEngine\ServiceDesk\bin. 2. Click changeDBServer.bat. Information on the configured database will be displayed. If the database is MSSQL, go to the SQL Management Studio, go to ...
If Applications Manager is up and running and the WebGUI can be accessed, refer to the steps in this knowledge base article for creating support information file. If Applications Manager is down or the WebGUI cannot be accessed, or if the log size ...
Following are the steps to move data from the existing server to a new server, Step 1: Stop ManageEngine ServiceDesk Plus service. Step 2: Kindly Upgrade ServiceDesk Plus if required. Refer to the link below to check if you are in the latest version, ...
Building a test environment is very helpful while upgrading ServiceDesk Plus. When you are planning to upgrade ServiceDesk Plus to the latest version, it is highly advisable to try the upgrade on the test environment first so that you will be ...
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Hello everybody! We are glad to announce the release of the latest version of AD360—build 4404. Enhancements The Tomcat version has been upgraded to 8.5.99. The Compliance tab has been revamped with a fresh user interface. Issue fixes An issue which occurred
Greetings! Protect your Windows machines by keeping unauthorized access and other threats at bay. Feature: Endpoint MFA: Identity360 extends its MFA support to protect Windows machines joined to Azure AD or part of hybrid Azure AD environments with an
Dear Customers, Thank you for being a valued customer of ServiceDesk Plus Cloud. This is an announcement about the price hike across all editions of ServiceDesk Plus Cloud, effective May 20, 2024. Please note that this communication is intended only for
Good day, everyone! Here's a list of the updates released in this month's Patch Tuesday, New Security Bulletins 2024-05 Security Only Quality Update for Windows Server 2008 Systems (KB5037836) (ESU) 2024-05 Security Only Quality Update for Windows Server
Dear Customers, Thank you for being a valued customer of ServiceDesk Plus Cloud. This is an announcement about the price hike across all editions of ServiceDesk Plus Cloud, effective May 20, 2024. Please note that this communication is intended only for
Hi, We are having a problem with asset scanning moving assets to In Store when the assigned user is deleted. I'm unsure if this is a recent change (within the last year) as we never used to have this issue. It is affecting our audits, assets should only
Hi, I have 2 questions. Q1 - In the Orchestration Template block, I created a Custom Action\Notification, and use the %ManagerName% macro fields available, I'm not getting any value from it even though my user has a manager. Q2 - Can I add more values
Team, SD+ has been down for the last 30min. Sometimes it works but very slowly. This is the second incident in a month where SD+ faced extreme slowness and down.