Agent Installation - Knowledge base

Agent Installation Failure for Windows Vista and later versions

Problem

You are trying to install Endpoint Central Agent and the installation fails for computers using Windows vista and later versions.

Cause

One of the reasons for Agent Installation failure is when Endpoint Central server and the computer, where the agent needs to be installed, belongs to different subnets. Computers using Windows Vista or later versions (Windows 2008 Server , Windows 7) by default, have their 'windows firewall inbound rules' enabled to accept only inbound connections within the local subnet, So we will not be able to connect those computers as their 'windows firewall inbound rules' would not accept any inbound connections from different subnet.

Resolution

You need to change the default 'windows firewall inbound rules' settings from Local subnet to Any. Follow the steps given below to modify the settings.

  1. Go to the control Panel and click on Windows Firewall
  2. Select the Advanced Settings from the left panel.
  3. Under View and create firewall rules section, Click on 'Inbound Rules'
  4. From the list of Inbound Rules Right click on the File and Printer Sharing (against Port 139 and 445) and select the 'Properties'.
  5. Choose "Scope" tab and Under 'Remote IP address' section,
  6. Click on "Any IP address" button (this enables all inbound connections).
  7. Apply the setting and click on OK to save the inbound rule.

Now you can install the agents successfully.

Unable to resolve this issue?
If you feel this KB article is incomplete or does not contain the information required to help you resolve your issue, upload the required logs, fill up and submit the form given below. Include details of the issue along with your correct e-mail ID and phone number. Our support team will contact you shortly and give you priority assistance and a resolution for the issue you are facing.


 * Mandatory Fields

Other KB articles 24/5 Support

Support will be available 24hrs a day and five days a week (Monday through Friday), excluding USA & India public holidays.

Tel : +1-888-720-9500
Email : msp-desktopcentral-support@manageengine.com

Speak to us

  • Join the Endpoint Central Community, to get instant answers for your queries, register with our Forum.
  • Look out for the latest happenings in Desktop Management, follow our Tweets on Twitter.
  • Get to know the latest updates and Best Practices in Desktop Management through our Blog.

Remote Desktop & Mobile Device Management Software for MSPs trusted by