# Move Agent from Customer A to Customer B | ManageEngine Endpoint Central MSP

## How to move Endpoint Central MSP agent from Customer A to Customer B?

The below-given steps will help you migrate the agents from one customer to another in Endpoint Central MSP.

## Windows Agent Migration

**1. Download the new agent package**

- Open the server web console.
- Navigate to the Agent -> Computers.
- Select the required remote office.
- Click the **Download Agent** button.
- Rename the file to `LocalOffice_Agent.exe` and place it in a folder.

**2. Download the zip**

- Extract and copy the contents from [this link](https://www.manageengine.com/products/desktop-central/scripts/reinstaller.zip) to the previously created folder.

**3. Generate AgentCleanupToolclient**

- Follow the steps in [this doc](https://www.manageengine.com/desktop-management-msp/desktop_agent_uninstallation.html) to create the agent cleanup tool and place the generated `AgentCleanupToolClient.exe` in the same folder.
- The folder should contain the below files.

![agentmigration1](https://www.manageengine.com/products/desktop-central/help/images/agentmigration1.png)

4. Open Command Prompt with admin rights and run `ExeCreation.bat` to generate `Agent.exe`.

![agentmigration2](https://www.manageengine.com/products/desktop-central/help/images/agentmigration2.png)

5. Copy the file `Agent.exe` to the client machine and run it in CMD as administrator.
6. Ensure the migration is working seamlessly.
7. In the product console, navigate to **Configuration -> Windows -> Custom Script -> Computer**.
8. Enter the name of the configuration and click **Create/Modify Script**, then add the script to the repository. Click here to [download the script](https://www.manageengine.com/products/desktop-central/scripts/migrateagent.bat).

![agentmigration4](https://www.manageengine.com/products/desktop-central/help/images/agentmigration4.png)

9. Once done, select the script in the custom script configuration.
10. In dependency files, upload the previously generated `Agent.exe` file. Select the target and deploy the configuration.

![agentmigration5](https://www.manageengine.com/products/desktop-central/help/images/agentmigration5.png)

11. Once the changes are applied, the agent will be moved to the new server console.

## Mac Agent Migration

- On the Endpoint Central MSP console, navigate to **Agent tab -> Agent Settings -> Agent Protection Settings** and disable **Restrict users from uninstalling the Agent and Distribution server**, if enabled.
- Download the **Mac agent** from the Endpoint Central MSP console.
- Download **[Migration.sh](https://www.manageengine.com/products/desktop-central/Migration.sh)** to the same directory.

![op-cloud-migration-mac-1](https://www.manageengine.com/products/desktop-central/help/images/mm1.png)

- Zip the package with **serverinfo.plist** and **Migration.sh**.

![op-cloud-migration-mac-2](https://www.manageengine.com/products/desktop-central/help/images/mm2.png)

- Navigate to **Endpoint Central MSP -> Software Deployment -> Add Package -> Mac**.
- Create a Mac package by uploading the **Archive.zip** generated. In Advanced Options, type:

```
sh ./Migration.sh
```

![op-cloud-migration-mac-3](https://www.manageengine.com/products/desktop-central/help/images/mm3.png)

- Create a Mac Software Deployment configuration and deploy the created package to required machines on-premise. It is recommended to apply the configuration to a few test machines first.

## Linux Agent Migration

- On the Endpoint Central MSP console, navigate to **Agent tab -> Agent Settings -> Agent Protection Settings** and disable **Restrict users from uninstalling the Agent and Distribution server**, if enabled.
- Download the **Linux agent**.
- Create a Linux **custom script** configuration.

![op-cloud-migration-linux](https://www.manageengine.com/products/desktop-central/help/images/op-cloud-migration-linux.png)

- Add the script **[copyAgentFiles.bash](https://www.manageengine.com/products/desktop-central/scripts/copyAgentFiles.bash)** to the script repository and add the below dependency files:
  - `DesktopCentral_LinuxAgent.bin/UEMS_LinuxAgent.bin` (in the zip file downloaded from the DC cloud console)
  - `serverinfo.json` (in the zip file downloaded from the DC cloud console)
  - [LinuxAgentInstaller.bash](https://www.manageengine.com/products/desktop-central/scripts/LinuxAgentInstaller.bash)

**Note:** After the configuration is successfully applied, it will take a maximum of 10 minutes to install the new agent. It is recommended to apply the configuration to a few test machines first.

- Define the targets and apply the configuration.

This way, all the Endpoint Central MSP agents will be migrated from one customer to another, thereby ensuring a seamless agent installation process.