HaloPSA Integration Error Codes

This knowledge base article provides troubleshooting steps for common errors that may occur during the integration process between Endpoint Central MSP and Halo PSA. Integration issues can hinder the proper functioning of the system.

Below are the main types of errors and their resolutions:

Table of Contents

• Server Not Reachable
• Invalid Credentials
• Insufficient Permissions
• Technical error on HaloPSA server

Server Not Reachable

Problem

When attempting to connect to Halo PSA, the server may not be reachable, or the server URL may be incorrect.

Resolution

Check server URL:

• Ensure that the server URL entered during integration is accurate.
• Double-check for any typos or missing characters in the URL.

Server Availability:

• Confirm that the Halo PSA server is operational and accessible.
• Contact your IT team or Halo support if the server is down.

Invalid Credentials

Problem

Integration fails due to incorrect incorrect client Secret or an incorrect client ID.

Resolution

• Verify the accuracy of client id and client secret used for integration.

Insufficient Permissions

Problem

The "insufficient permissions" error occurs when the user configuring the integration between Endpoint Central MSP and Halo PSA lacks the necessary permissions to perform certain actions within the integration.

Resolution

Kindly check given credentials have the following permissions

• Customer Read
• Tickets Read and Write
• Assets Read

For detailed instructions on configuring the correct permissions for the Halo integration, refer to this documentation.

Technical error on HaloPSA server

Problem

An internal error has occurred on the Halo PSA side. This error is beyond the control of Endpoint Central MSP and must be resolved at the HaloPSA end.

Resolution

Try the integration again later, as the issue may be temporary. If the error persists, contact HaloPSA support for assistance in resolving the internal error.