# Digital Employee Experience Management | ManageEngine DEX Manager Plus

**Digital Employee Experience Management solution**

## Fewer tickets. Happier users. IT without burnout.

Detect and resolve issues like system slowdowns, crashes, and performance degradation before they turn into support tickets.

![dex-header-1](https://www.manageengine.com/digital-employee-experience/images/dex-header-1.svg)
![dex-header-2](https://www.manageengine.com/digital-employee-experience/images/dex-header-2.svg)
![dex-header-4](https://www.manageengine.com/digital-employee-experience/images/dex-header-4.svg)
![dex-header-5](https://www.manageengine.com/digital-employee-experience/images/dex-header-5.svg)

![recognition-1](https://www.manageengine.com/ems/images/logo/gartner-logo.svg)

Recognized in the 2026 Gartner® Magic Quadrant™ for Digital Employee Experience Management Tools

## The Challenge

## Minor IT issues stay hidden until they halt work

![challenge-1](https://www.manageengine.com/digital-employee-experience/images/challenge-1.svg)

Devices slow down, but IT gets to it only after **half the workforce** raises tickets.

![challenge-3](https://www.manageengine.com/digital-employee-experience/images/challenge-3.svg)

Long boot and login times surface only when **40% of users** are affected.

![challenge-5](https://www.manageengine.com/digital-employee-experience/images/challenge-5.svg)

Old devices with weak batteries stay in use for **6–12 months beyond ideal lifespan.**

![challenge-2](https://www.manageengine.com/digital-employee-experience/images/challenge-2.svg)

Missed warranty renewals result in **30% higher repair costs.**

![challenge-4](https://www.manageengine.com/digital-employee-experience/images/challenge-4.svg)

High GPU usage hurts video calls and design work, causing **missed deadlines in 1 of every 4 projects.**

![challenge-6](https://www.manageengine.com/digital-employee-experience/images/challenge-6.svg)

Crashes and resets disrupt work, but root causes remain hidden in **80% of cases.**

## The solution

## Deep visibility. Intelligent insights. Automated remediation

DEX Manager Plus brings real-time telemetry, insights, and automation into one console. It replaces siloed tools and reactive fixes with unified visibility and control. With benchmarking, RCA, and silent remediation, IT teams shift from firefighting to proactive experience management at scale.

### Detect

#### Identify issues early with deep visibility into device health, experience and user sentiment

- Monitor real-time telemetry across CPU, memory, disk, battery, GPU, boot time, logon time, and more.
- Engage with end-users and get feedback on issues, which is then incorporated into sentiment analysis and score.
- Set custom thresholds to trigger alerts for performance degradation.
- Benchmark device performance across the organization to identify outliers.

![dex-solution](https://www.manageengine.com/digital-employee-experience/images/dex-solution-1.png)

### Diagnose

#### Accelerate root cause analysis with contextual insights and smart alerting

- Get real-time alerts based on thresholds with related events automatically grouped to reduce noise.
- Leverage telemetry signals to uncover contributing metrics and pinpoint the cause of issues across hardware, software, and apps.
- Trace issues over time using a device timeline that correlates events, changes, and alerts for faster diagnosis.
- Focus remediation efforts with built-in root cause analysis that highlights the most affected components and suggests next steps of action.

![dex-solution](https://www.manageengine.com/digital-employee-experience/images/dex-solution-2.png)

### Fix

#### Resolve issues faster with automated, scalable remediation

- Deploy silent scripts or workflow-based fixes to address issues like app crashes, boot slowdowns, resource spikes, and more.
- Use the Action Library to plug in ready-to-use data collectors, scripts, workflows, and dashboards for quick detection and remediation.
- Build and reuse customizable data collectors and remediation workflows for unique business requirements.
- Leverage Ask Zia to generate and refine scripts through guided prompts, helping admins accelerate remediation workflows.

![dex-solution](https://www.manageengine.com/digital-employee-experience/images/dex-solution-3.png)

[See All Features](https://www.manageengine.com/digital-employee-experience/features.html?dex_overview)

## Business benefits

## Why should businesses invest in digital employee experience (DEX)?

“Because when technology works better, people do too.”

DEX isn’t just about smoother logins or faster apps—it’s about giving employees the tools and the environment they need to stay productive, engaged, and happy. For IT teams, it’s a shift from chasing tickets to creating value.

### For IT teams

- Proactive issue resolution
- Faster root cause identification
- Reduced ticket volume
- Scalable for hybrid workforces

### For end users

- Improved device performance
- Minimal disruption
- Consistent user experience
- Less dependency on the IT team

## Discover exceptional value

### Free Edition

## $0

- Proactive issue detection
- In-depth RCA
- Experience benchmarking
- Expanding Action Library
- **Up to 25 endpoints**

### Professional Edition

## $0.8

Per endpoint/month (Tiered volume discounts available)

- Proactive issue detection
- In-depth RCA
- Experience benchmarking
- Expanding Action Library
- **Unlimited endpoints**

## Autonomous endpoint management in one powerful platform

Combine management, security, and experience insights to enable autonomous endpoint operations from one console. DEX is built into Endpoint Central—not bolted on—bringing richer context, tighter automation, and greater operational impact than standalone experience tools that operate in isolation.

![dex-meets-uem](https://www.manageengine.com/digital-employee-experience/images/dex-meets-uem.svg)

### Remote Troubleshooting

Diagnose and resolve device issues instantly with tools like remote control, command prompt, file transfer, and task manager access.

### Self-Service Portal

Let users install apps, patches, and fix common issues on their own thereby reducing help desk workload.

### Non-intrusive Updates

Deploy patches, software, and configuration changes silently in the background without disrupting users and give them the flexibility to defer deployment and reboot if needed.

### Just-in-Time Access

Strike a balance between security and productivity by extending temporary access for peripheral devices and privileged access to apps only when required.

## Trusted by your peers

![quote-icon](https://www.manageengine.com/digital-employee-experience/images/quote-icon.svg)

"This solution helps us proactively identify and resolve endpoint issues - before they impact users. Its powerful analytics pinpoint the root cause of failures across hardware, OS, applications, and networks, cutting downtime by up to 40%. It's non-intrusive, easy to deploy, and delivers immediate value. With a deep focus on endpoint experience, it's a scalable solution that puts IT teams ahead of problems - not behind them.”

![Profile](https://www.manageengine.com/ems/images/customer/siddarth-oruganti-1.png)

**Siddharth Oruganti,**  
Global Head EUC, Digital Workplace Practices at LTIMindtree

## Frequently asked questions

### What is a Digital Employee Experience (DEX) solution?

A [DEX solution](https://www.manageengine.com/digital-employee-experience/articles/what-is-digital-employee-experience-management.html) helps IT teams monitor, analyze, and improve how employees interact with digital tools, devices, and applications—ensuring better productivity, fewer disruptions, and higher satisfaction across the workforce.

### What metrics does DEX Manager Plus monitor?

It monitors device performance (e.g., CPU, memory, battery, and disk I/O), app stability, login times, network connectivity, and more to provide a 360-degree view of the end-user experience.

### Is DEX Manager Plus different from endpoint monitoring tools?

Yes. While traditional monitoring tools provide surface-level visibility, DEX Manager Plus goes further with RCA, benchmarking, user engagement, and end-to-end remediation—all from a single platform.

### How does DEX Manager Plus help reduce help desk tickets?

By detecting issues early and resolving them automatically using prebuilt or user-defined workflows, the number of incidents reaching the help desk reduces drastically, reducing the ticket volume and freeing IT to focus on more strategic tasks.

### Is DEX Manager Plus suitable for hybrid or remote work environments?

Absolutely. It provides consistent visibility and control over devices, regardless of location—making it ideal for distributed, hybrid, and remote-first organizations.