What is ITOM?

IT operations management (ITOM) plays an active part of larger IT management models, including IT infrastructure management (ITIM), data center infrastructure management (DCIM), etc. It comprises all of the networking and application monitoring tasks that help you offer uninterrupted, good quality service delivery to end users. An effective ITOM strategy helps organizations ensure network health, performance, and seamless service delivery, which are the critical components to garner client satisfaction and stay ahead of competition. With that being said, organizations should not spend all their time, effort, and budget on using different tools to simplify their ITOM tasks. A unified tool that offers a clear, well-defined process to help them gain the right amount of visibility into their IT infrastructure and ensure peak performance, is the need of the hour.

Benefits of a unified ITOM platform

A well structured ITOM platform can help businesses resolve critical IT infrastructure bottlenecks. With an end-to-end IT infrastructure management solution ensuring optimal performance, organizations can:

  • Simplify IT resource management: Manage an organization's ITOM in a centralized manner, carry out resource request fulfillment, and enable seamless IT help desk functioning.
  • Monitor health and performance of devices: Conduct regular health and performance checks for the various physical and virtual infrastructure components, and ensure their reliable performance.
  • Avoid prolonged downtime: Setup proactive monitors to predict issues before they disrupt your IT and ITOM. Track misconfigurations, and perform periodic backups of critical configurations to enable effective incident response. Plan and implement effective disaster recovery strategies.
  • Monitor and manage network traffic: Ensure optimum bandwidth consumption, and shape traffic accordingly to avoid your IT infrastructure succumbing to bandwidth pitfalls.
  • Meet global compliance standards: Make sure all devices are compliant with the latest security compliance standards, and automate periodic backups, and compliance checks.
  • Enhance capacity planning and provisioning: Understand and identify your network resource utilization trends and stay ahead of resource outages. Log historical utilization metrics and trends, with automated reports. For instance, you can plan storage needs well in advance to accommodate ever-increasing business requirements.
  • Minimize impact on end users: Monitor business-critical applications and servers to ensure that the end-user experience is not affected. Ensure security is enforced across all vulnerable endpoints.

Take control of your IT operations management, stack by stack

ManageEngine OpManager Plus is an unified ITOM solution trusted by network admins world wide. This integrated IT operations management tool is packed with advanced IT operations monitoring capabilities that ensure optimal performance of your organization's IT infrastructure.


Powerful network monitoring


Multilevel thresholds and instantaneous alerts


Achieve automation with workflows


Insightful metrics for advanced IT operations analytics


Customize how you manage your IT operations


Holistic discovery and mapping

Powerful network monitoring

Real-Time Network Management Software - ManageEngine OpManager

Enable proactive network monitoring over crucial network components such as servers, routers, storage, application, firewalls, interfaces, switch ports, device configurations, and network bandwidth. Take advantage of a single web console that allows you to comprehensively track your IT with its diverse range of built-in monitors.

Multilevel thresholds and instantaneous alerts

Real-Time Network Management Software - ManageEngine OpManager

Stay in the know about your network's critical components and their performance with just a glance using OpManager Plus' multi-level thresholds. Get instantly alerted when your devices show even the slightest signs of trouble. This helps you effectively throttle cascading network issues that can bring down your entire network.

Achieve automation with OpManager Plus' workflows

Real-Time Network Management Software - ManageEngine OpManager

Make ITOM more efficient by cutting down on costs, time, and resources with OpManager Plus' drag-and-drop automation workflow builder. Deploy OpManager Plus' effective workflows to automate monotonous by the book tasks and L1 and L2 fault management activities.

Insightful metrics for advanced IT operations analytics

Real-Time Network Management Software - ManageEngine OpManager

OpManager Plus provides a comprehensive outlook on your network performance, enabling you to analyze IT infrastructure performance more effectively.

Customize how you manage your IT operations

Real-Time Network Management Software - ManageEngine OpManager

Want to be alerted through specific channels or set-up network maps? OpManager Plus enables you to customize how to manage your ITOM. Utilize diverse network visualization options including Business Views, 3D Floor Views, and Rack Views. Configures alert-escalation rules, and choose between different channels such as SMS, mail, syslog, and console alerts. Customize User Roles, and experience more customizations that helps you with hassle free IT.

Holistic discovery and mapping


Enable seamless network discovery with OpManager Plus' flexible and holistic network discovery, rediscovery, and mapping capabilities. Built to manage even the most complex IT infrastructures, OpManager Plus offers enhanced visibility into your monitored components within minutes of setup.

A unified solution built to simplify your entire ITOM cycle


What makes OpManager Plus the ultimate unified ITOM solution are the advanced monitoring capabilities that simplifies network complexities across all layers of the IT infrastructure stack, ensuring peak performance.

IP Address and Switch Port
Application Management
  • Application monitoring
  • Cloud monitoring
  • Database monitoring
  • Process and service monitoring

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Infrastructure Management
  • Server monitoring
  • Virtualization monitoring
  • Storage monitoring
  • NOC,3D and Rack views
Bandwidth Management
  • Department-wise bandwidth monitoring
  • Router and switch traffic monitoring
  • Cisco WAAS Reporting
  • Site-to-site traffic monitoring
  • Cisco AVC reporting
  • Deep packet inspection
Configuration Management
  • Automated Configuration Backup
  • Disaster recovery and role-based access control
  • Real-time configuration change tracking
  • Compliance monitoring and tracking
  • Encrypted configuration storage and centralized control
IP Address and Switch Port Management
  • IP Address Management
  • Switch Port Management
  • Rogue device detection
  • Wake-on-LAN
  • Advanced IP diagnostics
  • DNS name and MAC address monitoring
Firewall Management
  • Firewall rule and policy management
  • Security audit and firewall management analysis
  • Firewall compliance management
  • Firewall log analysis and virtual firewall support
  • Managed firewall services for MSSPs



Integrations: Extend the scope of your ITOM capabilities

Make ITOM holistic, smart, and seamless by integrating with different ManageEngine applications and the third-party tools of your choice.

Get started with OpManager Plus, and optimize your ITOM process today!

OpManager Plus seamlessly integrates with your existing IT infrastructure with no additional requirements, enabling you to get started in minutes! Experience all the advanced features OpManager Plus provides by downloading a free, 30-day trial. You can also schedule a personalized demo with our product experts to learn how OpManager Plus can help you meet your ITOM requirements.

Challenges in ITOM: Why do you need an unified ITOM solution?

While ITOM helps network admins gain visibility into network resources, modernize IT infrastructures, and automate processes, without an unified IT operations management solution, management process can be complex. With networks becoming hybrid, distributed, and dynamic, network admins might face challenges such as:


Limited visibility

IT admins require full visibility into all layers of the infrastructure.


Disparate tools and data sources

Multiple ITOM tools cause data silos and poor visibility. Unified platform ensures consolidation, visibility and better decision-making.


Lack of integrations

Collaboration and communication are vital part of IT operations. Integration options are critical for seamless IT Ops.


Scalability, high costs, and budget constraints

Expensive tools and complex licensing strain IT budgets. As a result, integration and scaling becomes tedious.



  • What is ITOM software?

    ITOM software is a requisite to monitor and manage all the IT infrastructure components like networks, bandwidth, configuration, applications, storage, and so on, better with ease and keep disasters at bay.

  • Why do we need ITOM?

    ITOM helps network admins to ensure their infrastructure is up and running 24/7. With the right ITOM strategy in place, one can increase the productivity rate, bring operational costs down and reduce MTTR.

  • Does OpManager Plus integrate with ServiceNow?

    OpManager Plus links ITOM and ITSM, by integrating seamlessly with tools like ServiceNow and ServiceDeskPlus. With ServiceNow integration, your organization can achieve streamlined ITOM operations.

Untangle IT Operations Management complexity with Full Stack Monitoring

Site Reliability Engineering (SRE)
Infrastructure Automation
Edge Networking
Cloud Migration
Data Center Infrastructure Management
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