Set up 2FA for help desk technicians

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Two-factor authentication (2FA) is one of the most trusted authentication techniques to prevent intruders from gaining access to unauthorized accounts. ManageEngine M365 Manager Plus supports 2FA with seven factors to choose from, including custom time-based one-time password providers, for help desk technicians. Once enabled, M365 Manager Plus will require technicians to authenticate using one of the authentication mechanisms configured whenever they log in.

Setting up two-factor authentication

  • Log in to M365 Manager Plus as an administrator.
  • Navigate to Delegation → Other Settings → Logon Settings.
  • Click the Two-Factor Authentication tab.
  • Toggle the Two-Factor Authentication switch to Enabled.
  • How to create site groups in sharepoint online

  • Select the authentication methods of your choice from the list provided.
  • How to create site groups in sharepoint online

    • If multiple authentication options are enabled, then the user will be asked to choose one of them at the time of logging in.
    • Make sure you configure the authentication option you’ve chosen by entering all the required details.
  • Click Save.

Click here to learn more about setting up individual 2FA factors and the advanced settings that can allow you to set up trust for your browser and exclude 2FA for selected technicians.

To learn more tips and tricks that can simplify your Microsoft 365 tasks, click here.

Highlights of M365 Manager Plus

  • Bulk management: Manage mailboxes, users, sites, groups, and contacts effortlessly in bulk.
  • Extensive reports: Gain a thorough understanding of your environment in Exchange Online, Azure Active Directory, SharePoint Online, OneDrive for Business, and other Microsoft 365 services with detailed reports.
  • Intense auditing: Keep tabs on the most granular user activities in your Microsoft 365 environment.
  • Real-time notifications: Receive instant email notifications about critical activities.
  • Constant monitoring: Monitor the health and performance of Microsoft 365 features and endpoints around the clock.
  • Customizable help desk roles: Create custom roles with any combination of reporting, management, and auditing tasks. Assign these roles to non-administrative users to reduce the workload of Microsoft 365 admins.

Why businesses choose M365 Manager Plus?

What our customers say

  • We can now effectively reconcile which licenses we are using in the organization and assign the cost to the business unit. We were also able to identify a number of license changes that could be put in place that reduced our total Microsoft 365 spending.

    Timothy Ransom
    Group IT/IS manager at The Eclipse Group, United Arab Emirates

  • M365 Manager Plus is valuable to our future business and, most importantly, it allows me to keep improving the level of service we provide.

    IT infrastructure manager
    Sunstar Suisse S.A.

  • Our firm purchased ManageEngine M365 Manager Plus to help us protect our business from email-borne cyberthreats. We are absolutely satisfied with the features and ease of use. It has surpassed our expectations.

    Insurance agent
    Security and risk management Gartner review

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