iOS/iPadOS Self Enrollment

1. Steps to enroll the iOS/iPadOS devices:
   • Open the Safari browser on your iOS or iPadOS device. Scan the QR code using the built-in camera. Alternatively you can enter the Self Enrollment URL provided by your organization in the safari browser.

   Note: If a security delay or review occurs during device enrollment for Stolen Device Protection, pause further enrollment steps until the review is complete. Allow the system to automatically resolve the review, which may take from a few minutes to several hours. Only proceed with enrollment once the security review has been successfully cleared to avoid additional delays or restrictions.

2. Users will be prompted to authenticate. Enter the required credentials.
3. Once authenticated, Accept the Terms and Conditions.
4. Download the MDM enrollment profile. A pop-up will appear, asking for permission to download the profile; tap Allow to proceed.
5. After the profile has been downloaded, navigate to Settings > General > Device Management to install the profile.
6. Tap Install in the upper-right corner, and enter your device passcode if prompted to complete the installation process.
7. Once the MDM profile is installed, the device is automatically enrolled in MDM.
8. If Admin have configured the ME MDM app and other work apps will be pushed to the device automatically. It may take a few minutes to complete.
9. If Admin configured any policies and configurations then after enrollment, MDM will apply all relevant policies and configurations to the device.

MacOS Self Enrollment

1. To enroll a Mac device, first access the Self Enrollment URL. Open a web browser and enter the provided URL.
2. Click on the Continue with Microsoft Entra ID and Authenticate yourself by providing the required credentials.
3. Click on the Download MDM Profile and allow to download the profile when prompted.
4. After the profile has been downloaded, navigate to Settings->General->Device Management. Double click on the downloaded profile to install.
5. Click on Enrol to enroll the device. Once the MDM profile is installed successfully, the device will automatically enrolled in MDM.

Troubleshooting Tips

If users experience issues during the Self Enrollment process, here are some troubleshooting steps:

iOS Device Self Enrollment

• Authentication Failure: Ensure that the correct username, password, or Managed Apple ID is entered during the enrollment process. It is essential to confirm that the user has the necessary permissions to enroll their iOS device through self-enrollment. This verification helps prevent enrollment issues and ensures a smooth onboarding experience, allowing users to successfully integrate their devices in MDM while adhering to organizational policies.
• Unable to Install the Profile: Check if the iOS device is running the latest version of iOS, as it should meet the organization's specified requirements for enrollment. Additionally, ensure that the device has a stable internet connection and sufficient storage space available for downloading the necessary MDM profile and applications. Verifying these prerequisites helps to facilitate a smooth enrollment process and ensures that the device can properly receive and apply the required configurations and policies.

What's Next?

Apple Enrollment

For step-by-step guidance on enrolling Apple devices—such as iOS, iPadOS, and macOS—refer to our Apple Enrollment Guide. It covers the enrollment processes, configuration settings, and best practices for efficiently managing Apple devices within your organization.

Configure Profiles and Policies

Once the MDM profile is installed, Admin can configure a variety of profiles and policies to enhance device security and functionality. For detailed instructions on these configurations, visit the Device Restrictions and Configurations section.

Distribute Work Applications

After enrollment, administrators can distribute work applications silently via the app repository. This includes apps from Apple Business/School Manager, custom apps, and enterprise applications. For more details, refer to our App Management section.