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Last updated: July 24, 2026

How to uninstall MDM agent from the managed Android device?

This guide explains how to uninstall the MDM agent from a managed Android device, including Samsung Knox devices: disabling Device Administrator under Settings > Security, then uninstalling the ManageEngine Mobile Device Manager Plus app under Applications. It also notes that if the device was unmanaged while the agent app was hidden, connectivity issues may require unhiding the app first before it can be removed.

Description

This document will explain the steps involved in uninstalling the agent from managed Android devices. Before uninstallation, it is recommended to understand the benefits of Self Service app (previously ME MDM app) for Android and the need to install the MDM agent on Android devices, including Samsung Knox devices.

Steps

You can uninstall the MDM agent from the managed Android devices by following the steps mentioned below:
  1. On the managed mobile device, go to Settings.
  2. Navigate to Security.
  3. Select Device Administrator and disable it.
  4. Under Settings, go to Applications.
  5. Select ManageEngine Mobile Device Manager Plus and Uninstall the MDM agent.
In case the device is unmanaged from MDM server when agent app is hidden on the device, you will be unable to uninstall MDM agent from the device using the steps given above if there are connectivity issues. To avoid this, you can unhide the app and then remove it as explained here.


Additional Resources

Frequently asked questions

How do I remove the MDM agent from a managed Android device?

On the device, go to Settings > Security > Device Administrator and disable it, then go to Settings > Applications, select ManageEngine Mobile Device Manager Plus, and uninstall it.

I can't uninstall the agent after unmanaging the device - why?

If the device was unmanaged from the MDM server while the agent app was hidden, connectivity issues can block a normal uninstall. Unhide the app first, then remove it using the same Settings > Applications steps.

Does this uninstall process work on Samsung Knox devices too?

Yes, the same Device Administrator and Applications uninstall steps apply to Android devices, including those managed as Samsung Knox devices.

Do I need to disable Device Administrator before uninstalling the app?

Yes - the app can't be uninstalled while it's still set as Device Administrator, so that must be disabled under Settings > Security first.