Last updated: July 24, 2026

Can't Setup Device — Error During Fully Managed Mode (Previously Device Owner) or Admin Enrollment

Problem

When attempting to enroll an Android 9.0 or above device as a work device in Fully Managed mode (previously Device Owner mode), the error message “Can't setup device” may appear, preventing successful enrollment.

Cause

The error may occur due to one of the following reasons:

• Wi-Fi connectivity issue
• Firewall or proxy blocking.

Resolution

1. Check Wi-Fi Connection

• Try connecting the device to a different Wi-Fi network or use a mobile hotspot.
• If the issue is resolved, the problem was with the original Wi-Fi network.

2. Verify Firewall/Proxy Settings

• Ensure that the required ManageEngine MDM domains and ports are allowed in your firewall or proxy.
• Refer to the list of required network exceptions here.

After confirming connectivity and firewall settings, retry the enrollment process.

Note: If the problem persists, contact mdm-support@manageengine.com (MDM On-Premises) or mdmcloud-support@manageengine.com (MDM Cloud).