# Downloaded profile is not available in settings

Last updated: July 24, 2026

## Problem

After downloading the MDM Profile, it is not available in the settings for installation.

![Downloaded MDM profile missing from device settings after enrollment](https://cdn.manageengine.com/mobile-device-management/images/MDM-MissingProfile.jpg)

## Cause

The MDM Profile must be installed within 8 minutes of downloading. If the installation is not completed within this timeframe, the profile is automatically removed from the device.

## Resolution

1. **Timely Installation:**
   - Ensure you install the MDM Profile immediately after downloading it. Do not delay the installation process.
   - Follow the on-screen instructions to complete the installation within 8 minutes.
2. **Re-download the Profile:**
   - If the profile has been removed due to the 8-minute time limit, you will need to download the MDM Profile again.
   - Use the same enrollment URL or QR code to initiate a new download of the MDM Profile.
3. **Complete Installation Steps:**
   - Go to "VPN & Device Management" or the appropriate section where the MDM Profile is listed.
   - Use the same enrollment URL or QR code to initiate a new download of the MDM Profile.
   - Select the MDM Profile and follow the prompts to install it on your device.

If the problem still persists, contact **mdm-support@manageengine.com** (MDM On-Premises) or **mdmcloud-support@manageengine.com** (MDM Cloud).