# Invalid QR code

Last updated: July 24, 2026

## Problem

You are receiving "Invalid QR Code" error after scanning the QR code while enrolling an Android device.

![Invalid QR code error shown while enrolling an Android device](https://cdn.manageengine.com/mobile-device-management/images/invalidqrcode.png)

## Cause

"Invalid QR code" usually happens due to the following reasons:

- [Expired QR Code](https://www.manageengine.com/mobile-device-management/kb/mdm-invalid-qr-code.html#Expired)
- [Scanning Incorrect QR Code](https://www.manageengine.com/mobile-device-management/kb/mdm-invalid-qr-code.html#Incorrect)

## Resolution

1. **Expired QR Code:** The QR code provided may have expired or is incorrect.

   **Solution:**

   Request a new invitation from your administrator to obtain a valid QR code for MDM enrollment.

2. **Scanning Incorrect QR Code:** You might have scanned a QR code that is not intended for MDM enrollment.

   **Solution:** Make sure to scan the correct QR code provided specifically for MDM enrollment as part of the invitation process.

If the problem still persists, contact **mdm-support@manageengine.com** (MDM On-Premises) or **mdmcloud-support@manageengine.com** (MDM Cloud).