# Unable to add work profile

Last updated: July 24, 2026

## Problem

Encountering the message "Unable to add work profile" when trying to scan a QR Code or open an Enrollment URL usually points to various potential issues concerning device storage, existing work profiles, or device compatibility with work profiles.

## Cause

The error might be due to one of the following reasons:

- [Insufficient Storage](https://www.manageengine.com/mobile-device-management/kb/mdm-unable-to-add-workprofile.html#Storage)
- [Existing Work Profile](https://www.manageengine.com/mobile-device-management/kb/mdm-unable-to-add-workprofile.html#Existing)
- [Unsupported Device for Work Profile](https://www.manageengine.com/mobile-device-management/kb/mdm-unable-to-add-workprofile.html#Unsupported)

## Resolution

1. **Insufficient Storage:** The device may not have enough available storage space to create a new work profile.

   **Solution:**

   Clear some space on the device by deleting unnecessary apps or files. A minimum of 3GB of free space is typically required for setting up a work profile.

2. **Existing Work Profile:** There may already be an active work profile on the device, which prevents the addition of a new one.

   **Solution:** To verify and remove the existing work profile:

   1. Open the device's Settings.
   2. Navigate to Accounts.
   3. Look for any existing work profiles.
   4. If a work profile is present, select it and choose the option to Remove Work Profile.
   5. After removing the existing work profile, attempt to add the new work profile again.

3. **Unsupported Device for Work Profile:** The device may not be compatible with creating a work profile according to Android Enterprise Recommended (AER) guidelines.

   **Solution:**

   Ensure that the server's IP address and FQDN are publicly mapped and accessible:

   1. Verify the device compatibility using tools like [TestDPC](https://play.google.com/store/apps/details?id=com.afwsamples.testdpc&hl=en_US&pli=1) (Device Policy Controller).
   2. Ensure the device is on the Android Enterprise Recommended ([AER](https://androidenterprisepartners.withgoogle.com/devices/)) device list.
   3. Ensure the device meets the necessary requirements for creating and managing a work profile as per organizational policies.

If the problem still persists, contact **mdm-support@manageengine.com** (MDM On-Premises) or **mdmcloud-support@manageengine.com** (MDM Cloud).