# Use Safari browser from your mobile device, to Enroll your device

Last updated: July 24, 2026

## Problem

When attempting to enroll an iOS device (iPhone or iPad) using a browser other than Safari, or an unsupported browser for Mac devices, you encounter an error message stating that you must use the Safari browser for enrollment.

![Error message prompting the user to use Safari browser for MDM device enrollment](https://cdn.manageengine.com/mobile-device-management/images/MDM-Usersafaribrowser.png)

## Cause

Only specific browsers are compatible with downloading MDM profiles, including Safari, Chrome, and Edge. On iOS/iPadOS devices, use Safari, Chrome, or Edge. macOS supports all of these browsers.

## Resolution

To resolve the issue and proceed with device enrollment, follow these steps based on your device type:

1. **iOS Devices (iPhone/iPad):**
   - **Use Safari/Chrome/Edge Browser:** Open Safari, Chrome, or Edge on your iOS device (iPhone/iPad).
   - **Access Enrollment URL:** Enter the enrollment URL provided by your organization into the Safari browser's address bar.
   - **Download MDM Profile:** Follow the on-screen instructions to download and install the MDM Profile using Safari.
2. **Mac Devices:**
   - **Use Supported Browsers:** Mac supports Safari, Chrome, and Edge. Open any of these browsers.
   - **Navigate to Enrollment URL:** Access the enrollment URL from one of these supported browsers and proceed with downloading the MDM Profile.
   - Ensure that the browser you use is up-to-date and compatible with the enrollment process to avoid any compatibility issues.

If the problem still persists, contact **mdm-support@manageengine.com** (MDM On-Premises) or **mdmcloud-support@manageengine.com** (MDM Cloud).