# Wrong QR code - Ask your IT Admin for correct code

Last updated: July 24, 2026

## Problem

You Encounter the error message **"Wrong QR code - Ask your IT Admin for correct code"** when scanning the QR code during the enrollment of an Android device with Full Device Management.

![Wrong QR code - Ask your IT Admin for correct code error message shown during Android enrollment](https://cdn.manageengine.com/mobile-device-management/images/android-wrong-qr-code.png)

## Cause

The "Wrong QR code - Ask your IT Admin for correct code" error usually occurs due to scanning an incorrect QR code.

## Resolution

Navigate to **Enrollment > Android > QR Code Enrollment and scan the QR code available under the "9.0 and later" tab**.

![QR Code Enrollment page in Mobile Device Manager Plus showing the QR code under the 9.0 and later tab](https://cdn.manageengine.com/mobile-device-management/images/android-wrong-qr-code-scan.png)

If the problem still persists, contact **mdm-support@manageengine.com** (MDM On-Premises) or **mdmcloud-support@manageengine.com** (MDM Cloud)