VeloCloud SD-WAN Monitoring in OpManager

OpManager's SD-WAN monitoring capability delivers end-to-end visibility into the health, availability, and performance of your VeloCloud SD-WAN environment. Edge devices, paths, and WAN links can all be tracked in real time, enabling you to maintain optimal network performance and minimize downtime.

• Discovering VeloCloud SD-WAN devices
• Viewing the SD-WAN snapshot page
• Monitoring SD-WAN devices
• Managing SD-WAN paths
• Managing WAN Links
• Decommissioning SD-WAN devices
• Rediscovering SD-WAN devices
• Generating advanced reports

Discovering VeloCloud SD-WAN devices

Follow the steps below to add and begin monitoring your VeloCloud SD-WAN devices in OpManager:

• Go to Settings → Discovery → Add SD-WAN.
• Under Device Model, choose VeloCloud SD-WAN from the drop-down menu.
• Provide the IP address or hostname of the SD-WAN controller in the Device Name / IP Address field.
• Pick the relevant SD-WAN credentials (Username and Password or API Key) from the drop-down , or select Add Credentials to configure a new set, then click Fetch Enterprises.
• From the Select Enterprise drop-down that populates, choose the appropriate enterprise.
• Optionally, expand Advanced Settings and assign an SNMP credential to enable collection of additional performance metrics.
• Click Add Device to begin the discovery process.

When discovery completes, OpManager automatically brings the edge devices, paths, and WAN links into its inventory for ongoing monitoring.

Viewing the SD-WAN snapshot page

The snapshot page offers a unified view of your discovered VeloCloud SD-WAN device along with its key performance data.

To access the snapshot page:

• Navigate to Inventory or Network.
• Select the desired SD-WAN device.

The snapshot page displays:

• Basic Device Details - Core attributes including IP address, DNS name, device type, category, vendor, and polling interval.
• Status & Availability - Current device state alongside availability percentage, packet loss, and response time metrics.
• SD-WAN Summary - A top-level count of appliances, tunnels, and WAN links associated with the device.
• Availability Timeline - A day-view chart reflecting Up, Down, On Maintenance, and related states over time.
• Recent Alarms - Any currently open alarms tied to the device.

Monitoring SD-WAN devices

The Devices tab on the snapshot page lists all edge devices found during discovery.

The following details are shown for each edge device:

• Host Name - The assigned name of the edge device.
• Device Model - The underlying hardware or virtualization platform (e.g., kvm).
• Device State - Current operational condition of the device (e.g., Active, Degraded, Offline).
• Serial Number - The manufacturer-assigned identifier for the device.

Managing SD-WAN paths

Paths are virtual links that connect SD-WAN edge devices to remote endpoints such as Gateways. Keeping tabs on path performance helps guarantee consistent and efficient data delivery across your network.

Performing path actions:

Using the Actions button at the top-right of the Paths tab, you can:

• Define performance thresholds and configure alert rules for path metrics.
• Bulk manage or unmanage path endpoints.
• Suppress or clear alarm suppression as needed.
• Adjust thresholds and pull up performance graphs for individual paths.

Viewing path details:

Navigate to the Paths tab from the SD-WAN snapshot page. The Paths section displays the following key metrics:

• Appliance - The edge device on which the path's local endpoint resides.
• Tunnel Endpoints - The two endpoints; source and destination, that the path connects.
• State - Reflects whether the path is Stable, Degraded, or Down.
• Latency (ms) - Round-trip delay across the path in milliseconds.
• Packet Loss (%) - Share of packets dropped during transmission.
• Jitter (ms) - Degree of fluctuation in packet delivery timing.

Managing WAN Links

WAN links are the physical or virtual interfaces through which SD-WAN edge appliances connect to the broader network. Tracking their status helps maintain steady connectivity throughout your deployment.

Performing WAN link actions:

Via the Actions button on the WAN Links tab, you can:

• Bulk manage or unmanage WAN links.
• Toggle alarm suppression on or off for selected links.

Viewing WAN link details:

Select the WAN Links tab from the device snapshot page to view:

• Interface - The identifier of the WAN-facing interface on the edge device.
• Appliance - The edge device to which the WAN link belongs.
• State - The link's current status (e.g., Stable, Unstable, Down).
• IP - The IP address bound to the WAN interface.

Decommissioning SD-WAN devices

When a VeloCloud SD-WAN device is being retired or has reached End of Life (EOL):

• Set the device to Unmanaged within OpManager.
• A decommissioning alert will fire automatically, informing administrators of the change.

This keeps your inventory clean and reflective of your active infrastructure.