# Download Service Pack ## OpManager - Build Number 12.8.722 - General: Support IDs: `12513701`, `11569302`, `12269459` - Introduced a superuser privilege pre-check for remote PostgreSQL in PPM for builds below `128511`. ### Eligible Build Numbers: 12.8.000 and above. [![OpManager Service Pack](https://cdn.manageengine.com/network-monitoring/images/v1/itom-ppm-btn.png)](https://www.manageengine.com/network-monitoring/29809517/ManageEngine_OpManager_12_0_SP-8_7_2_2.ppm) [![OpManager Download](https://cdn.manageengine.com/network-monitoring/images/v1/itom-dwn-opm-btn.png)](https://www.manageengine.com/network-monitoring/download.html) * To migrate from build numbers 12.4.000 to 12.4.196 to the latest build, [click here](#opm_124196). * **SHA256 for the PPM:** `114bd881ae566ab989726d68388d1e7215f2884d0367613e40fed82176155811` [![](https://www.manageengine.com/images/appstore-icon.png)](https://itunes.apple.com/us/app/opmanager/id561926637?mt=8) [![](https://www.manageengine.com/images/playstore-icon.png)](https://play.google.com/store/apps/details?id=com.manageengine.opm) Read and accept the [License Agreement](https://www.manageengine.com/network-monitoring/license.html) before downloading this software. ### Steps to upgrade Service Pack **I. For builds 12.8.000 and above** 1. Shut down OpManager/NetFlow Analyzer/Network Configuration Manager/Firewall Analyzer/OpUtils. (If the application is running as a Windows service, stop the service from **Control Panel > Services** window and close the window.) 2. Start the Command Prompt as an administrator: Search for "cmd", right-click **Command Prompt**, then select **Run as administrator**. 3. Backup database – [click here](https://www.manageengine.com/network-monitoring/help/data-backup-and-restoration.html) to know the steps. 4. End the processes: Open the Task Manager and make sure the processes java.exe or wrapper.exe of the application are terminated. 5. Backup the application folder. Make a copy of the `` folder. This will back up the product configuration settings. 6. Launch Update Manager: 1. **Windows OS:** Go to the `/bin` folder and run the script `UpdateManager.bat` 2. **Linux OS:** Go to the `/bin` folder and run the script `UpdateManager.sh` 7. Click the **Browse** button to select the upgrade pack file (the .ppm file that you downloaded) and choose **Install**. 8. Follow the on-screen instructions to apply the service pack. 9. Once the upgrade is complete, start the service for the changes to take effect. **Note:** Applications Manager plugin, if present, should be upgraded to version 14540 or above before upgrading OpManager from version 12.5 to 12.5.100 and higher versions. **II. For builds 12.7.000 to 12.7.317** Upgrade to build 12.8.004 To download 12.8.004, [click here](https://www.manageengine.com/network-monitoring/29809517/ManageEngine_OpManager_12_0_SP-8_0_0_4.ppm). SHA256: `da41ee87247097fc13437649629f39aab1273329bc3e67e2d820240092557bc2` **III. For builds 12.6.000 to 12.6.329** Upgrade to build 12.7.007 To download 12.7.007, [click here](https://www.manageengine.com/network-monitoring/29809517/ManageEngine_OpManager_12_0_SP-7_0_0_7.ppm). SHA256: `ccccc433a880e3fcdf7be3c967482cea7dcccda02eb6360df5268d9b5b500030` **IV. For builds 12.5.000 - 12.5.664** Upgrade to build 12.6.007 To download 12.6.007, [click here](https://www.manageengine.com/network-monitoring/29809517/ManageEngine_OpManager_12_0_SP-6_0_0_7.ppm). SHA256: `244f98e2ada03d09af092b364184b90a362a1cf3b8c42834a2750f385fbae50f` **V. For builds 12.4.000 - 12.4.196** **Step 1:** Upgrade to build 12.5.011 To download 12.5.011, [click here](https://www.manageengine.com/network-monitoring/29809517/ManageEngine_OpManager_12_0_SP-5_0_1_1.ppm). SHA256: `69a449e9960c14a9c64ead63380e20cd93e74251872dbdf2f6c623a22b92b449` **Points to note:** - Back up your DB and VM snapshot folder before initiating the upgrade. - Antivirus has to be disabled until the upgrade is complete. - All files and folders under the `/pgsql` directory should be closed before initiating the upgrade. - No file under the `/pgsql` directory should be opened during the upgrade process. - The free disk space should be greater than **1.25x** the size of the `/pgsql/data` folder. **Step 2:** Upgrade to build 12.5.383 **Points to note:** - You will not be able to upgrade from build 12.5.011 to 12.5.383 if the historical migration is not complete. - The migration details can be checked under **Settings > General Settings > Migration Status**. - Applications Manager plugin, if present, should be upgraded to version 14540 or above before upgrading OpManager from version 12.5 to 12.5.100 and higher versions. --- ## Applications Manager - Build Number `180402` ### Upgrade to the latest PPM with feature enhancements and recent bug fixes. [![Applications Manager Service Pack](https://cdn.manageengine.com/network-monitoring/images/v1/itom-ppm-btn.png)](https://www.manageengine.com/products/applications_manager/54974026/ManageEngine_Applications_Manager_18_0_SP-0_4_0_2.ppm) [![Applications Manager Download](https://cdn.manageengine.com/network-monitoring/images/v1/itom-dwn-apm-btn.png)](https://www.manageengine.com/products/applications_manager/download.html) * **SHA256 for the PPM:** `c7a6127a21171957b884b2bf44bd7764980a0566042e0ce8ac343dd51cd2c4b9` * This pack can be updated directly by users with Build No. `170000` & above. * For older versions, [visit this page](https://www.manageengine.com/products/applications_manager/service-packs.html). Read and accept the [License Agreement](https://www.manageengine.com/products/applications_manager/license.html) before downloading this software. ### Steps to update service pack 1. Shut down Applications Manager as you normally do. 2. Start command prompt as an administrator. [View screenshot](https://www.manageengine.com/products/applications_manager/images/cmd-admin.png) 3. Via command prompt, execute the **shutdownApplicationsManager.bat -force** command (**shutdownApplicationsManager.sh -force** for Linux) from the *Applications Manager Home* folder. 4. As a best practice, take complete backup of *Applications Manager Home* directory. SQL backend users should connect to SQL Management Studio & backup the AMDB database as well. [click here](https://msdn.microsoft.com/en-IN/library/ms187510.aspx) to know how to backup SQL database. 5. Run the **updateManager.bat** script (**updateManager.sh -c** for Linux) under the *Applications Manager Home/bin* folder which invokes the Update Manager tool. 6. Browse and select the Service pack file (.ppm) saved in your computer. 7. You might be asked to import the **ManageEngine public key certificate** ([ppmsigner_publickey.crt](https://www.manageengine.com/certificate/ppmsigner_publickey.crt)) file during the upgrade process. If asked, download the certificate file and select it to proceed. **Note:** This is a one-time process done to verify the integrity of the service pack (.ppm) file. 8. Click **Install** to initiate the upgrade process. 9. Once you see the "Installed" message on your screen, click **Finish** to complete the installation. 10. Start Applications Manager Server. **Note:** To rollback to the old version, rename the existing *Applications Manager Home* directory and restore the complete backup copy of this directory. SQL backend users should connect to SQL Management Studio & restore the AMDB database backup as well. [Click here](https://technet.microsoft.com/en-us/library/ms177429%28v=sql.105%29.aspx) to know how to restore the SQL database backup. --- ## NetFlow Analyzer - Build Number 12.8.722 ### Eligible Build Numbers: 12.8.000 and above. [![NetFlow Analyzer Service Pack](https://cdn.manageengine.com/network-monitoring/images/v1/itom-ppm-btn.png)](https://www.manageengine.com/network-monitoring/29809517/ManageEngine_OpManager_12_0_SP-8_7_2_2.ppm) [![NetFlow Analyzer Download](https://cdn.manageengine.com/network-monitoring/images/v1/itom-dwn-nfa-btn.png)](https://www.manageengine.com/products/netflow/download.html) * To migrate from build numbers 12.4.000 to 12.4.196 to the latest build, click here. * **SHA256 for the PPM:** `114bd881ae566ab989726d68388d1e7215f2884d0367613e40fed82176155811` [![](https://www.manageengine.com/images/appstore-icon.png)](https://itunes.apple.com/app/id922881420) [![](https://www.manageengine.com/images/playstore-icon.png)](https://play.google.com/store/apps/details?id=com.manageengine.nfa) Read and accept the [License Agreement](https://www.manageengine.com/products/netflow/license.html) before downloading this software. ### Steps to upgrade Service Pack (Same steps as listed under OpManager for respective build ranges.) --- ## Network Configuration Manager - Build Number 12.8.722 ### Eligible Build Numbers: 12.8.000 and above. [![Network Configuration Manager Service Pack](https://cdn.manageengine.com/network-monitoring/images/v1/itom-ppm-btn.png)](https://www.manageengine.com/network-monitoring/29809517/ManageEngine_OpManager_12_0_SP-8_7_2_2.ppm) [![Network Configuration Manager Download](https://cdn.manageengine.com/network-monitoring/images/v1/itom-dwn-ncm-btn.png)](https://www.manageengine.com/network-configuration-manager/download.html) * **SHA256 for the PPM:** `114bd881ae566ab989726d68388d1e7215f2884d0367613e40fed82176155811` [![](https://www.manageengine.com/images/appstore-icon.png)](https://itunes.apple.com/ca/app/manageengine-network-configuration/id1095964476) Read and accept the [License Agreement](https://www.manageengine.com/network-configuration-manager/license.html) before downloading this software. ### Steps to upgrade Service Pack (Same steps as listed under OpManager for respective build ranges.) --- ## Firewall Analyzer - Build Number 12.8.722 ### Eligible Build Numbers: 12.8.000 and above. [![Firewall Analyzer Service Pack](https://cdn.manageengine.com/network-monitoring/images/v1/itom-ppm-btn.png)](https://www.manageengine.com/network-monitoring/29809517/ManageEngine_OpManager_12_0_SP-8_7_2_2.ppm) [![Firewall Analyzer Download](https://cdn.manageengine.com/network-monitoring/images/v1/itom-dwn-fwa-btn.png)](https://www.manageengine.com/products/firewall/download.html) * **SHA256 for the PPM:** `114bd881ae566ab989726d68388d1e7215f2884d0367613e40fed82176155811` Read and accept the [License Agreement](https://www.manageengine.com/products/firewall/license.html) before downloading this software. ### Steps to upgrade Service Pack (Same steps as listed under OpManager for respective build ranges.) --- ## OpUtils - Build Number 12.8.722 ### Eligible Build Numbers: 12.8.000 and above. [![OpUtils Service Pack](https://cdn.manageengine.com/network-monitoring/images/v1/itom-ppm-btn.png)](https://www.manageengine.com/network-monitoring/29809517/ManageEngine_OpManager_12_0_SP-8_7_2_2.ppm) [![OpUtils Download](https://cdn.manageengine.com/network-monitoring/images/v1/itom-dwn-opu-btn.png)](https://www.manageengine.com/products/oputils/download.html) * **SHA256 for the PPM:** `114bd881ae566ab989726d68388d1e7215f2884d0367613e40fed82176155811` Read and accept the [License Agreement](https://www.manageengine.com/products/oputils/license.html) before downloading this software. ### Steps to upgrade Service Pack (Same steps as listed under OpManager for respective build ranges.)