Creation of New Service Level Agreements

1. Click on the New SLA link
2. Enter the SLA Name
3. Enter the SLA Description
4. Choose whether to use the SLA for Business Application or for Monitor.

   Note: Applications Manager supports SLA management for Server and Web Server/Services monitors. Navigate Settings -> Report Settings, select Include Web Server/Services Monitors option to include or exclude Web Server/Services in SLA management anytime.

5. Then you go on to define the SLA Rules
6. The Service Level Objectives provided are Availability, Events and Response Time.
7. To meet the SLA, Availability can be set as equal to, greater than, or greater than equal to a percentage value. By default it is 99.9 %
8. To meet the SLA, the Events Volume can be set as less than, equal to or less than equal to a particular number of Events per month.
9. To meet the SLA, the Response Time can be set as less than, equal to or less than equal to an average response time value in ms.
10. The next step is to associate the SLA to the Business Applications or the monitors as per the initial choice. From the available list, Select the Business Applications / Monitors that you want to monitor using the SLAs.
11. You have an option to escalate SLA violation through Email. Enter the From address, to address, subject, and message of the escalation Email. The mail will be sent to the recipient(s) with the root cause message of the SLA violation.
12. Click on 'save' to create a new SLA.