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ManageEngine recognized in the 2023 Gartner® Magic Quadrant™ for Application Performance Monitoring and Observability. Read the report

ServiceDesk Plus Monitoring

ServiceDesk Plus Monitoring

ManageEngine ServiceDesk Plus is a web-based Help Desk and Asset Management Software. It offers an integrated package with Incident management (Trouble Ticketing), Asset Tracking, Purchasing, Contract Management, Self-Service Portal and Knowledge Base. It provides great visibility and central control in dealing with IT issues to ensure that businesses suffer no downtime.

Applications Manager provides you with critical information essential to track the performance of ServiceDesk Plus. You can monitor ServiceDesk Plus software metrics (like CPU and memory usage, thread count, mail fetch and database details) and make decisions on how to scale the application's capacity (based on memory utilization and cpu usage).

Applications Manager, through regular monitoring (as per the configured schedules), checks for performance issues and finds out their root cause. Monitor the active status of the mail fetching in ManageEngine ServiceDesk Plus.

ServiceDesk Plus Monitoring Overview

Get insights into the status of the configured backup scheduling, to make sure backups are performed of all the files on regular intervals. You are presented with "a clear picture of performance issues" which enables the application user to provide administrators with the exact log details required for effectively tackling application slowdowns.

Get instant notifications when there are performance issues. Become aware of performance bottlenecks and take quick remedial actions before your end users experience issues.

If you haven't tried ServiceDesk Plus yet, you can do it now.

What our customers say

Dec 15, 2021
All in one monitoring solution!!

The tool offers complete and unified visibility into our environment and helps us identify and resolve potential performance issues quickly.

- CloudOps Manager
Industry:TelecommunicationCompany Size: 30B+ USD

KFin Technologies reduces MTTR by 90% using Applications Manager

Industry: Financial services

KFintech, a financial services industry, having access to a surplus amount of data, was pertinent for to ensure that the performance of its databases was on point. With Applications Manager, KFintech was able to gain end-to-end insight into essential transactions, identify slow-performing queries, eliminate recurring performance issues, and ensure uninterrupted service delivery.

  • Gartner Magic Quadrant
  • Gartner peer insights
  • Gartner peer insights
  • Gartner peer insights
  • Gartner peer insights

You'll be in great company