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ManageEngine recognized in the 2023 Gartner® Magic Quadrant™ for Application Performance Monitoring and Observability. Read the report

Multi-user Access

Multi-user Access

Work together with Applications Manager

With Applications Managers user management capabilities, you can login as an Admin and create new user roles such as Users, Operators, Managers, Admins and Delegated Admins based on the level of access you want them to have. With the help of multi-user access, service providers can easily manage all user accounts and can help multiple teams to collaborate effectively.

User Management


Administrators have the privilege to access all the administration activities. You can configure mail and proxy servers, create/discover a new monitor, configure alarms and thresholds, set traps, perform polling, enable and disable reports, schedule reports, upload files/binaries, and so on. Administrators have control over the permissions given to the users and operators.


Delegated Admin

The delegated administration role is used to assign limited administrative privileges to users in your organization who aren't default administrators.


Users have read-only access to all the components of the product.They do not possess the privilege to add, edit or configure different components of the product.


When compared to the users, Operators have limited access to the components of the product.They have read-only access to those parameters of the product that are assigned to them by the administrators.



Managers don't possess administrator privileges. They manage Service Level Agreements (SLA) through the SLA console and have a high-level view of the Business infrastructure.They have limited access when compared to users and operators.

SLA Monitoring

Easily import user groups from directories

Group similar users together in the form of user groups. Assign various user roles to the user group. Add new domains and import users and user groups from the newly added domains using the authentication module. Supported directory service domains include Active Directory, OpenLDAP, and JumpCloud. You can then login to Applications Manager using Active Directory/LDAP/JumpCloud credentials by choosing the respective domains.

Adding domains - ManageEngine Applications Manager
Import users - ManageEngine Application Manager
Import user groups - ManageEngine Application Manager

Give additional permissions to users 

Grant special privileges to the administrators and operators using the "Permissions" tab.Allow operators to configure and view downtime schedules, personalize edit tabs, clear alarms and access Add-On products. Enable administrators to delegate admin preferences, start/stop/restart services, view/use all actions created by administrators and so on.

Secure your account

Configure account policies to enhance web client security.Access account policy tab in user management for password validation.Enforce account lockout if the set thresholds are violated.Set the value for idle session timeout. Enforce single user sessions and strong password rules.

What our customers say

Dec 15, 2021
All in one monitoring solution!!

The tool offers complete and unified visibility into our environment and helps us identify and resolve potential performance issues quickly.

- CloudOps Manager
Industry:TelecommunicationCompany Size: 30B+ USD

KFin Technologies reduces MTTR by 90% using Applications Manager

Industry: Financial services

KFintech, a financial services industry, having access to a surplus amount of data, was pertinent for to ensure that the performance of its databases was on point. With Applications Manager, KFintech was able to gain end-to-end insight into essential transactions, identify slow-performing queries, eliminate recurring performance issues, and ensure uninterrupted service delivery.

  • Gartner Magic Quadrant
  • Gartner peer insights
  • Gartner peer insights
  • Gartner peer insights
  • Gartner peer insights

You'll be in great company