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Founded in 2011, NutriPATH is a privately owned specialty medical laboratory focused on functional pathology testing to support the health and wellbeing of patients worldwide. Collaborating closely with healthcare providers, NutriPATH helps identify causes of illness and supports disease prevention and healthy aging.
NutriPATH's mission is to empower practitioners with efficient, comprehensive testing solutions that enhance patient care and drive optimal health outcomes. The business depends on high system uptime, fast onboarding of staff, and strict compliance with healthcare IT standards.
Problem statement
- Inefficient processes
- Lost time
- Rising costs
- No centralized OS deployment: All provisioning was manual, outsourced to a managed service provider.
- Inconsistent patching: Ad-hoc and reactive, causing recurring service outages (like inability to print referral forms)
- Unhappy with tools like LANdesk and N-Able: Found it slow, cluttered and resource intensive, leading to system slowdowns
"I believe this product has provided a threefold cost improvement by saving us considerable time."
- Brett Franklin, IT manager, NutriPATH
The solution
Franklin was introduced to Endpoint Central from his previous organization, and he liked the product and its offerings instantly. Upon joining NutriPATH, he recommended Endpoint Central for the organization's endpoint management and security needs. After a thorough evaluation, the Franklin and IT team found the solution to be cost-effective compared to other options in the market.
After onboarding, no unplanned service outages due to patching since Endpoint Central rollout. The tool ensured every device was kept up-to-date without IT intervention, significantly reducing the risk of vulnerabilities and system outages.
Endpoint Central also helped streamline and automate the team's OS deployment process. No longer were OSs deployed manually:With just a network boot, new systems were deployed effortlessly - no manual setup and no third party support was required.
Modules used
Patch automation
mobile device management
remote control
"When I joined the organization, there were severe and common problems with day to day operations"
- Brett Franklin, IT manager at NutriPATH
Results
The IT team reclaimed dozens of hours per month, eliminated repetitive high-effort-low-value tasks, and redirected their focus to more strategic initiatives.
