# Unable to complete on-demand tasks: "Agent version is not compatible"

## Problem

You are trying to complete the following on-demand tasks:

- Scanning for patches
- Scanning for inventory
- Establishing remote control
- Shutting down computers remotely
- Moving agents from one remote office to another

However, you encounter an error - "Agent version is not compatible".

## Cause

When you try to take control of a remote computer or when you scan for patch or inventory manually, you get an error as "Agent version is not compatible". Endpoint Central tries to upgrade the agent automatically, however it fails due to one of the following reasons:

- Communication between the Endpoint Central server and the Distribution server has failed
- Agent binaries might be corrupted.

## Resolution

1. Verify connectivity between Endpoint Central server and the Distribution server. You can verify this from the Endpoint Central web console -> SoM -> Remote Office -> DS Replication Interval. You can identify if the Distribution server is in contact with the Endpoint Central.
2. Ensure DS has replicated after applying the new version.
3. Ensure Endpoint Central server and the Distribution server S folder is excluded from AV.
4. Agent binaries might be incomplete. Retry to configure agent settings/retry agent generation: SoM Settings -> Agent Settings -> Save Changes.
5. From the computer where the Endpoint Central agent is installed, try to verify the connectivity to reach the Endpoint Central server by pinging the Endpoint Central server.
6. If the problem persists, contact Support with Server & Agent logs.

**Applies to:** Remote Control, Agent Version is not compatible, Remote Control Failure, Manual Asset Scanning, Patch Scanning

**Keywords:** Remote Control failure, Agent Upgrade, Agent Version incompatible

If you feel this KB article is incomplete or does not contain the information required to help you resolve your issue, upload the required [logs](https://www.manageengine.com/products/desktop-central/logs-how-to.html).

## Other KB articles

- [Agent Installation](https://www.manageengine.com/products/desktop-central/knowledge-base.html#agent-installation)
- [Configurations](https://www.manageengine.com/products/desktop-central/knowledge-base.html#windows-configurations)
- [Inventory Management](https://www.manageengine.com/products/desktop-central/knowledge-base.html#inventory-management)
- [Patch Management](https://www.manageengine.com/products/desktop-central/knowledge-base.html#patch-management)
- [Software Distribution](https://www.manageengine.com/products/desktop-central/knowledge-base.html#software-distribution)
- [Service Pack Installation](https://www.manageengine.com/products/desktop-central/knowledge-base.html#service-pack-installation)
- [Desktop Sharing](https://www.manageengine.com/products/desktop-central/knowledge-base.html#remote-desktop-sharing)
- [Active Directory Reports](https://www.manageengine.com/products/desktop-central/knowledge-base.html#active-directory-reports)
- [User Logon Reports](https://www.manageengine.com/products/desktop-central/knowledge-base.html#user-logon-reports)
- [Endpoint Central SP Upgrade](https://www.manageengine.com/products/desktop-central/knowledge-base.html#service-pack-upgrade)
- [Miscellaneous](https://www.manageengine.com/products/desktop-central/knowledge-base.html#miscellaneous)

[» More](https://www.manageengine.com/products/desktop-central/knowledge-base.html)

## 24/5 Support

Support will be available 24 hours a day and five days a week (Monday through Friday), excluding USA & India public holidays.

Email: [desktopcentral-support@manageengine.com](mailto:desktopcentral-support@manageengine.com)

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- Join the Endpoint Central Community to get instant answers for your queries. Register with our [Forum](http://forums.manageengine.com/Desktop-Central).
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[Remote Control - Knowledge Base](https://www.manageengine.com/products/desktop-central/knowledge-base.html#remote-desktop-sharing)