DEX Alerts help IT teams proactively detect and resolve device and user experience issues before it gets reported by End Users. By continuously monitoring key system metrics, Alerts notify IT teams when defined thresholds are breached, enabling faster investigation and remediation.
Alerts are especially useful for monitoring critical devices, such as VIP user systems or business-critical devices, where issues can directly affect productivity and business outcomes.
With DEX Alerts, IT teams can:
Proactively detect user-impacting issues across the organization or on selected critical devices
Prioritize alerts based on severity, device group, location, department, or OS
Analyze root cause using collected telemetry and alert details
Remediate issues by triggering workflows on impacted devices
Below explains the Alerts lifecycle from configuration to alert generation.
Create an Alert Profile to define what metrics to monitor and when alerts should trigger
Deploy the Alert Profile to the required devices
The Agent continuously monitors configured metrics on endpoints
When a threshold is breached, an alert is generated
Alerts are displayed as:
Individual Alerts – triggered when a single device reports an alert
Grouped Alerts – triggered when a defined number of devices report the same alert
An Alert Profile defines the monitoring rules and conditions for generating alerts.
To create Alert Profile ,
Navigate to DEX > Alerts
Open the Alert Profiles tab
Click Create Alert Profile
Enter a Name and Description
The profile name is used when generating alerts
Select the Metrics to monitor from the supported list
Configure Alert Conditions by defining threshold values for the selected metric
Choose an Alert Category:
Individual Alerts – for device-level monitoring
Grouped Alerts – for network or environment-level monitoring
Set the Priority: Critical, High, Medium, or Low
Configure:
Monitoring Interval – how frequently the metric is evaluated
Cool-off Period – prevents alert flooding by limiting repeated alerts
(Optional) Enable Notifications:
Add recipient email addresses
Customize alert notification content if required
Click Create Alert Profile to save
Alert Profiles act as templates and must be deployed to devices to start monitoring.
You can deploy an Alert Profile from:
Alert Profiles view
Deployments view
To deploy an Alert Profile from Alert Profiles view:
Enter a Deployment Name and Description
Select Custom Groups to target devices
Use Include and Exclude options for finer targeting
Click Deploy Now to start monitoring immediately
Once Alert profiles deployed, DEX Agent receives the profile and begins monitoring instantly. Alerts are generated when thresholds are met.
Viewing Alerts:
Navigate to DEX > Alerts
Both Individual and Grouped Alerts are displayed in the same view
Click on an alert to open the Alert Details page
The Alert Details view provides:
Impacted devices
Alert generation time
Alert profile information
What are metrics offered in Alert Profile ?
CPU Usage, Memory Usage, Wi-Fi Signal Strength, Free Disk Space, and Free Disk Space (OS Drive) metrics are supported as part of an Alert Profile.
How category of Alerts triggered in console ?
The console supports two alert categories: Individual Alerts and Grouped Alerts.
Individual Alerts : When any deployed device reports an alert, it is immediately shown in the Alerts view. If multiple devices meet the threshold on the same day, they are grouped under the same alert. A new alert is generated on the next day.
Grouped Alerts : When a device reports an alert, it will not be shown immediately in the Alerts view. The alert appears only when the number of reported devices meets the configured device count in the Alert Profile. Additional device alerts are grouped under the existing alert.
What actions are supported for Alerts ?
Immediate email notification is supported as an action when an alert is triggered.
How frequently does the agent monitor alert conditions?
Monitoring frequency is controlled by the Monitoring Interval configured in the Alert Profile and is enforced at the agent level.When a device meets the alert threshold, the alert is immediately sent to the server and displayed in the Alerts view based on the configured alert category.
What deployment type is used in Alert profile deployment ?
Alert Profiles use immediate deployment. Once deployment is triggered, all applicable devices receive the profile configuration instantly and start monitoring.
When Alert profile are used in multiple deployments, How Alerts are generated ?
For each Alert Profile, a single alert entry is maintained in the Alerts view, providing a consistent view even when the profile is deployed through multiple deployments.
How can I integrate Alerts with third party solutions such as ITSM ?
ITSM solutions support email-based ticket creation. By enabling email notifications in the Alert Profile, alerts can automatically generate ITSM tickets and streamline IT support workflows.
