×
×
×
×

Integrate with Freshservice

Last Updated On: 18 Sep 2026|
7 minutes read |

Introduction

ManageEngine Endpoint Central is a unified endpoint management and security solution that helps enterprises automate every aspect of endpoint management, including patch management, software deployment, remote troubleshooting, IT asset management, and more. It acts as a comprehensive endpoint management solution, enabling administrators to efficiently handle tasks from a central location.

Freshservice is a cloud-based IT service management software that streamlines IT service delivery through automation, asset management, and advanced service desk capabilities.

By integrating Freshservice with Endpoint Central, IT administrators can seamlessly perform endpoint management activities directly from the Freshservice platform.

This integration is compatible with both the On-Premise and Cloud versions of Endpoint Central.

Why Should I Integrate?

Endpoint Central is  ManageEngine's flagship unified endpoint management and security solution that helps organizations automate endpoint management. By integrating Freshservice with Endpoint Central, IT admins can:

  1. Simplify application deployment using pre-built templates.
  2. Utilize powerful remote access features, including file transfer and built-in communication tools.
  3. Troubleshoot remotely with multiple monitor support, session recording, and technician collaboration.
  4. Take advantage of remote power options like Wake-on-LAN, shutdown, and standby.
  5. Resolve issues using system manager tools without initiating a remote session.

Integrate with Endpoint Central On-Premise

To integrate with Endpoint Central On-premise, follow the steps below:

  1. Log in to your Freshservice console, navigate to the Marketplace, and search for Endpoint Central.
    2. Freshservice API key
  2. Select the app and Click on Install.
    3. Freshservice additional features
  3. Then, scroll to the bottom of the page and click the link labeled "If you are using Endpoint Central On-Premises, Click here."
    4. Freshservice configuration
  4. In FreshService Setup, the Sub-domain should be pre-filled.  
    5. Freshservice API key configuration
  5. To get the Freshservice API key, navigate to user profile > profile settings.
    6. Copy the Freshservice API key
  6. Copy the API key shown on right tab menu.
    7. Enter Endpoint Central credentials in Freshservice
  7. Paste the Freshservice API key and click Next.
    8. Configure Endpoint Central credentials in Freshservice
  8. Endpoint Central Prerequisites:
    • Ensure that the Endpoint Central build number is 10.0.468 or later.
    • Verify that the Endpoint Central server has a valid SSL certificate signed by a Certificate Authority (CA).
    • Ensure the Endpoint Central server is reachable publicly from the internet.
    • Obtain the Freshservice API key with administrative privileges.
    9. Endpoint Central credentials configured in Freshservice
  9. If you are new to Endpoint Central, download and install the free trial.
    10. Search for the Endpoint Central app in the Freshservice Marketplace
  10. If you are an existing user, enter the FQDN (Fully Qualified Domain Name) or IP address of the Endpoint Central server in the format https://dcserver.com:8383.
    11. Install the Endpoint Central app from the Freshservice Marketplace
  11. Use the Verify option to confirm connectivity.
    12. Open the Freshservice user profile
  12. Enter the admin username and password for the Endpoint Central server and validate.
    13. Validate the Freshservice integration
  13. Once the server details and credentials are validated, You can now enable Scheduled Asset Sync to FreshService from Endpoint Central. Select your desired Sync Interval and Time and Click "Install".
Freshservice integration validation successful

Now, you can manage endpoints directly from the Freshservice tickets. Other Freshservice agents can securely authenticate themselves directly from the ticket window using their Endpoint Central privileges, ensuring proper access control based on their roles and permissions.

Integrate with Endpoint Central Cloud

  1. Log in to your Freshservice console, navigate to the Marketplace, and search for Endpoint Central.
    App in Marketplace
  2. Select the app and Click on Install.
    App in Marketplace
  3. Click on "Integrate now" to configure the app.
    Configure UEMS Cloud
  4. To get the Freshservice API key, navigate to user profile > profile settings.
    Freshservice API Key Navigation
  5. Copy the API key shown.
    Copy Freshservice API Key
  6. Paste the key, enter Freshservice Subdomain name, and validate.
    Enter Freshservice API Key and Subdomain
  7. Next, click "Sign-in to Endpoint Central".
    Sign-in to UEMS Cloud
  8. Authenticate using your Endpoint Central Cloud credentials. If you are new to Endpoint Central, sign up with a new account.
    New or Existing to UEMS
  9. Click Accept to provide necessary permissions.
    UEMS Cloud Authorization
  10. Once the server details and credentials are validated, You can now enable Scheduled Asset Sync to FreshService from Endpoint Central. Select your desired Sync Interval and Time and Click "Install".
    Integration Complete
  11. After Integration The User can Check their Connection as well as Sync Assets From Endpoint Central using the Settings Page:
    Integration Complete

Now, you can manage endpoints directly from the Freshservice tickets. Other Freshservice agents can securely authenticate themselves directly from the ticket window using their Endpoint Central privileges, ensuring proper access control based on their roles and permissions.