Encrypted key file uploaded

Problems and resolutions when an encrypted key file is uploaded while importing the SSL certificate for enabling secured communication (HTTPS).

Problem

If you have uploaded an encrypted key file while importing the SSL certificate for enabling secured communication (HTTPS), you may get this error message: 

• Uploaded key file is encrypted

Resolution

You can try to resolve the issue, by decrypting the encrypted file. Follow the below steps to decrypt file:

For Endpoint Central version below 11.1.2242.01:

1. Navigate to the <Endpoint Central installed directory>/apache/bin.
2. Place your encrypted key file in this directory.
3. Open command prompt with administrator privilege from this location.
4. Execute this command openssl rsa -in <encrypted key file name> -out decrypted_key.key.
5. When prompted to enter a password, enter the password which you used for encrypting the key file.

For Endpoint Central version 11.1.2242.01 and above:

1. Move the generated key file to Endpoint Central Installation directory/bin. 
2. Open Command Prompt with admin privileges and navigate to Endpoint Central Installation directory/bin.
3. Execute generateCSR.bat file. 
4. Enter 2 to decrypt the .key file. 
5. Enter the name of the key file along with its passphrase. 
6. The decrypted key file will be generated in Endpoint Central installation directory/bin. [Existing decrypted key files will be overwritten]

You have successfully decrypted the file. Now try uploading the certificate using the decrypted_key.key file.

Applies to: Import SSL certificate 

Keywords: Encrypted key file, decrypt, SSL certificate