Inventory Management - Knowledge base

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Not receiving Inventory Alerts

Problem

You have set up inventory alerts, but you do not receive any alerts.

Cause

You will not receive inventory alerts if you have not configured the Mail Server Settings and SMS Sever Settings in Endpoint Central Server.

Resolution

Before you proceed to configure the mail and sms server settings, check whether the last scan performed has been successful or not. To verify the same,

  • Go to Scan Systems under Inventory tab.
  • Check the last successful scan details for the required computer. If the last performed scan status is failed, refer this document for troubleshoot steps.

If the recent scan has been successfully performed, configure the sms and mail server settings.

  1. Configure Mail Server settings in Endpoint Central Server.
  2. Configure SMS Server settings in Endpoint Central Server

Applies to: Software Inventory Alerts, Schedule Hardware Inventory Alerts, Notify Asset Management

Keywords: Software Inventory Alerts, Hardware Asset Alerts, Track Software Inventory, Monitor Hardware Assets, Manual Scanning, Asset Scan, Inventory Reports

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Inventory Management - Knowledge Base
 

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