# System missing an active SuSE subscription

## Problem

The scanning, download or deployment of SuSE patches fails with the error message:

"This system is missing an active SuSE subscription".

## Cause

This error occurs when you are trying to scan, download and deploy SuSE patches to machines that do not have an active SuSE subscription.

## Resolution

You can resolve the issue as follows:

1. If you are a beginner to SuSE Enterprise patching, start by purchasing a [SuSE subscription](https://www.suse.com/support/programs/subscriptions/index.html?id=SUSE_Linux_Enterprise_Server).

   A SuSE subscription gives you access to enterprise-ready software, updates, information, and support services that span your entire application infrastructure, life cycle, and architecture.

2. To receive updates from the SuSE portal, you need to have an active subscription. Ensure that you have an active subscription for all the SuSE machines you are trying to patch.

3. Verify if the purchased subscription has recently expired. If yes, renew the subscription.

4. Try to detach or remove the subscription from the system. Then, attach the subscription to the system again.

In case you are not able to troubleshoot the error and the problem still persists, contact the support team with the [log files](https://www.manageengine.com/products/desktop-central/logs-how-to.html).