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About Lindt & Sprungli
Lindt & Sprungli AG, based in Switzerland, is a renowned international chocolate manufacturer with a global presence. With approximately 13,500 employees worldwide, the company achieved a significant revenue of $4.97 billion in 2022. The German subsidiary, Lindt & Sprungli GmbH, has its headquarters in Aachen, Germany.
Problem statement
- Tool complexity
- Inability to manage multiple endpoints form a single console
- Inadequate third-party patch automation
The IT department of Chocoladefabriken Lindt & Sprüngli GmbH used Microsoft System Center Configuration Manager (SCCM) for software distribution and patch management until 2022. However, because the tool was very complex and not user-friendly, the IT team started looking for a more flexible and intuitive alternative. They were looking for an alternative solution that could handle all their endpoint management needs within a single console, eliminating the need for multiple tools.
Given Lindt's positive experience with ManageEngine ServiceDesk Plus, which it had been using for its help desk operations since 2017, its IT team wanted to explore ManageEngine's unified endpoint management solution: Endpoint Central.
"It quickly became clear to us that Endpoint Central is a great fit and should be implemented in our network."
- Roland Rüssel, Head of IT services at Lindt & Sprungli AG
The solution
Lindt & Sprungli adopted ManageEngine’s Endpoint Central to replace their previous complex and less user-friendly endpoint management solution. The new platform provided a unified console that simplified tasks such as software distribution, patch management, and remote troubleshooting. It allowed the IT team to automate updates for both Microsoft and third-party applications, reducing manual effort and ensuring devices remained secure and up to date without requiring specialized knowledge.
The solution’s role-based permissions enabled the IT team to assign access rights aligned with each employee’s responsibilities, allowing more team members to contribute to endpoint management. Additionally, the Secure Gateway Server helped the organization efficiently update devices used by field staff, even when they were outside the company network or lacked a VPN connection. This improved both operational efficiency and device security, helping Lindt maintain consistent endpoint management across locations.
"This not only saves us considerable time but is also crucial for maintaining the security of our devices. We’ve seen a marked improvement here, a significant benefit"
- Roland Rüssel, Head of IT services at Lindt & Sprungli AG
Beyond routine updates, Endpoint Central supported Lindt’s security needs by enabling fast deployment of patches to address vulnerabilities discovered during inspections. The platform also introduced advanced features such as anti-ransomware and endpoint data loss prevention tools, enhancing overall protection. By streamlining endpoint management and strengthening security measures, Endpoint Central helped Lindt’s IT team better respond to threats and manage their infrastructure more effectively.
Modules used
Endpoint data loss prevention
Anti-ransomware
Patch management
Results
- Automated patch management for Microsoft and third-party software saved significant time.
- Role-based permissions enabled more staff to manage tasks efficiently.
- Secure Gateway Server allowed quick updates for remote devices.
- Reduced downtime and improved IT response times.
- Enhanced endpoint security with anti-ransomware and data loss prevention.
- Strengthened overall protection across thousands of devices.
- Ensured high compliance with security policies and regulations.
- Better vulnerability management for timely threat handling.
Why Endpoint Central was chosen over competitors?
In Lindt's day-to-day work with Endpoint Central, the ease of use has proven to be a major advantage. Unlike Microsoft SCCM, it doesn’t require specialized knowledge, allowing significantly more team members to take on endpoint management tasks.
