Extended error has occurred

Problem

You see the error message "Extended error has occurred" on the screen during one of the following scenarios:

  • During image creation, while accessing the image repository
  • During deployment, while accessing the image repository

Cause

  1. Error while accessing the network share using its UNC path.
  2. Credentials to access the image repository has expired.
  3. The source machine has stored credentials about the target share which are obsolete.

Resolution

Try using an IP Address based share path instead of the UNC path

To resolve this error during image creation:

  1. Create a new image repository using an IP address instead of a DNS name.
  2. Go to Endpoint Central Server → OS Deployment → Image Repository → Add Image Repository.
  3. Add the repository as \\IPAddress\sharedFolder. For example: \\192.168.10.20\osdImages

Image repository example

To resolve this error during deployment:

  1. Create a new image repository using the IP address instead of the DNS name.
  2. Go to Endpoint Central Server → OS Deployment → Create Image.
  3. Click on the specific image you are going to deploy.
  4. Edit the "Image repository" and modify it to use the newly added repository.

Logout from the image repository machine & log in again with the new credentials

  1. Go to the Image Repository machine.
  2. Log out, create a new password if expired, and log in with the new credentials.
  3. Update the password in Endpoint Central → Admin → Global Settings → Credential Manager → Edit Credential.

Remove the obsolete/expired credentials stored in the system cache

  1. Open Control Panel → Credential Manager on the source machine.
  2. Remove any outdated credentials from the Windows and Generic Credentials sections.
  3. Click Details → Remove → Yes on the confirmation box.
  4. Repeat for any other stored credentials as needed.

Delete the old network share connections

  1. Open Command Prompt as administrator.
  2. Type net use and press Enter.
  3. Identify and remove mapped drives not assigned a drive letter.
  4. Use net use /delete \\servername\foldername to remove a specific connection.

Note: Use net use * /delete to delete all mapped drives if required.

Keywords: Extended error, image repository machine, image creation, image deployment.