# WinPE mount failed - Knowledge base

**Unable to mount WIM file - ADK version 10**

## Problem

You can see the error message **"Unable to mount WIM file in the WinPE path"** on the screen when you do the following:

- While creating USB, ISO, or PXE media using **WinPE tool version 10**

## Cause

1. Windows firewall or Antivirus might block the WinPE (DISM) process.
2. Required privilege is not held by the user (Group Policy restriction).
3. Using a ReFS file system.

## Resolution

To identify if the Windows firewall or Antivirus is blocking the WinPE (DISM) process, follow the steps given below in the machine where the Central server (for on-premises) or Distribution Server (for cloud) is installed:

1. Exclude the Central Server (for on-premises) or Distribution Server (for cloud) installed location from Antivirus and firewall.
2. Ensure that Antivirus is not blocking any DISM commands. Follow this [link](https://www.manageengine.com/products/os-deployer/exclude-os-deployer-from-antivirus-scan.html) for more information.

To ensure that the required privileges are held by the client, follow the steps given below:

1. Run **gpedit.msc** to open the group policy editor.
2. Navigate to **Computer Configuration > Windows Settings > Security Settings > Local Policies > User Rights Assignment > Manage auditing and security log.**
3. Ensure that the user account used to run the Central Server is added to this list.

To check the user account currently running the Central Server:

1. Run **services.msc** to open services and go to the properties of **ManageEngine Endpoint Central Server (for on-premises)** or **ManageEngine UEMS Distribution Server (for cloud)**.
2. Click the **Log On** tab.

![Image software for hard disks - ManageEngine OS Deployer](https://www.manageengine.com/products/os-deployer/images/log-on.png)

3. Enter the username and password of the currently logged-in Windows user.
4. Click OK.
5. Restart the Central Server (for on-premises) or Distribution Server (for cloud).
6. Go to the **Deploy** tab and click **Create bootable media** to create bootable media.

To check the manual mount process, follow the steps given below in your **Central Server-installed machine** (for on-premises) / **Distribution Server-installed machine** (for cloud):

1. Search for Deployment and Imaging Tools in the Start menu.
2. Run Deployment and Imaging Tools as an administrator.

![Image software for hard disks - ManageEngine OS Deployer](https://www.manageengine.com/products/os-deployer/images/deploy-tool-select.png)

3. Run **copype amd64 "path\mount_check"** where **path** indicates the location to which the WinPE files should be copied.

   - For the on-premises solution, the path should be the server installed location.
   - For the cloud solution, the path should be **C:\Program Files (x86)\ZOHOCORP**

4. The **mount_check** folder will now be created on your computer.

![Image software for hard disks - ManageEngine OS Deployer](https://www.manageengine.com/products/os-deployer/images/path-location.png)

5. Download this [bat file](https://www.manageengine.com/products/desktop-central/scripts/Mount_Check.bat).

6. Navigate to mount_check -> media -> sources and copy the bat file to that folder.

![Image software for hard disks - ManageEngine OS Deployer](https://www.manageengine.com/products/os-deployer/images/mount-check-location.png)

7. Open Deployment and Imaging Tools environment in admin mode and then use the cd command to navigate to the path:

   - **C:\Program Files (x86)\ZOHOCORP\mount_check\media\sources** for cloud.
   - **<server_installed_path>\mount_check\media\sources** for on-premises.

![Image software for hard disks - ManageEngine OS Deployer](https://www.manageengine.com/products/os-deployer/images/bat-file.png)

8. Next, run the bat file by typing `Mount_Check.bat` in console.

**Note:** If the mount/unmount fails, check your local environment for any issues.

Please contact [support](https://www.manageengine.com/products/desktop-central/support.html) if the issue persists.

**Keywords:** WinPE mount failed, digital signature error