Unable to Copy Files from a Network Share


You cannot copy files from a network share using the network browser. The error message that you see is 'The specified logon session does not exist'.


You cannot copy files from a network share using the network browser because you have not specified service credentials in the ManageEngine Endpoint Central Server service.


For more information about specifying service credentials, see How to set the admin credentials required to run the Endpoint Central server?

Applies to: Software Deployment, Service Credentials, Admin Credentials

Keywords: Deployment Error, Software Deployment Failure, Logon Session

Unable to resolve this issue?
If you feel this KB article is incomplete or does not contain the information required to help you resolve your issue, upload the required logs, fill up and submit the form given below. Include details of the issue along with your correct e-mail ID and phone number. Our support team will contact you shortly and give you priority assistance and a resolution for the issue you are facing.

 * Mandatory Fields

Other KB articles 24/5 Support

Support will be available 24hrs a day and five days a week (Monday through Friday), excluding USA & India public holidays.

Tel : +1-888-720-9500
Email : desktopcentral-support@manageengine.com

Speak to us

  • Join the Endpoint Central Community, to get instant answers for your queries, register with our Forum.
  • Look out for the latest happenings in Desktop Management, follow our Tweets on Twitter.
  • Get to know the latest updates and Best Practices in Desktop Management through our Blog.