Golden 1 Credit Union is the largest credit union in California and a leading non-profit financial institution serving millions of members statewide. With a strong focus on security, reliability, and customer trust, Golden 1 relies on robust IT systems to support its branches, call centers, and operations teams.
Golden 1 Credit Union
Finance
USA
2,000+
Before implementing ADSelfService Plus, password resets were handled manually by the help desk team, consuming significant time and resources. New hire onboarding cycles and system testing periods often increased the number of access-related requests.
Golden 1 already used other ManageEngine solutions, but the organization needed a dedicated, scalable self-service platform that could integrate seamlessly with Active Directory, along with support for both normal and administrative accounts.
Ken Mills, IT help desk supervisor at Golden 1 Credit Union
Golden 1’s IT help desk handled a high volume of password reset and account lockout requests, especially from branch staff and call center employees. These frequent requests placed a constant burden on the Tier 1 support team and slowed down employee productivity.
In addition, administrative and privileged accounts experienced occasional lockouts during system changes and testing phases, which created potential operational delays. The IT team needed a secure, reliable way to enable users and administrators to resolve access issues independently, without compromising security.
Golden 1 implemented ManageEngine ADSelfService Plus to automate password resets and account unlocks across its Active Directory environment. The solution was configured to support internal network access and MFA for privileged accounts, ensuring strong security controls.
During system testing and deployment phases, ADSelfService Plus played a key role in maintaining uninterrupted access for administrators, helping the IT team avoid downtime and service disruptions.
The onboarding and configuration were guided by Implementation Manager Sreejith, who worked closely with Golden 1’s technical teams to ensure a smooth rollout and proper alignment with internal security policies.
Ken Mills, IT help desk supervisor at Golden 1 Credit Union
By deploying ADSelfService Plus, Golden 1 enabled employees to reset passwords and unlock accounts on their own, which significantly reduced help desk workload. The solution also provided a reliable self-service option for administrative accounts, ensuring uninterrupted access during critical system activities.
The implementation improved response times, reduced operational disruptions, and allowed the IT team to focus on higher-value initiatives. With a simple and intuitive interface, users were able to resolve access issues quickly and confidently.
ADSelfService Plus is an identity security solution to ensure secure and seamless access to enterprise resources and establish a Zero Trust environment. With capabilities such as adaptive multi-factor authentication, single sign-on, self-service password management, a password policy enhancer, remote work enablement and workforce self-service, ADSelfService Plus provides your employees with secure, simple access to the resources they need. ADSelfService Plus helps keep identity-based threats out, fast-tracks application onboarding, improves password security, reduces help desk tickets and empowers remote workforces. For more information about ADSelfService Plus, visit https://www.manageengine.com/products/self-service-password.
OnboardPro is a ManageEngine service that provides solution implementation to clients upon request. This service includes the installation and customized configuration of ManageEngine solutions. It enables clients to seamlessly begin work without worrying about the complexities of product installation, deployment, and use. Every client environment is unique and requires additional support beyond the basic installation and standard features. With custom onboarding, clients have the option to engage a team of product experts to manage the installation, implementation, customization, and training based on their business needs. For more information, visit manageengine.com/onboarding/manageengine-onboardpro-iam-and-siem-professional-service.html.
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