Password Synchronization with ServiceNow

Steps to configure ServiceNow accounts with ADSelfService Plus

Important : Install the Password Sync Agent to synchronize native password changes and resets.
  1. Log into ADSelfService Plus admin console with admin credentials.
  2. Navigate to Configuration → Self-Service → Password Sync/ Single Sign On.
  3. Select the ServiceNow application.
    Note: You can also find ServiceNow application that you need from the search bar located in the left pane or the alphabet wise navigation option in the right pane.
  4. Enter the Application Name and Description.
  5. In the Instance Name, enter the instance name from the instance URL of the ServiceNow account.(Example: https://<Instance Name>.service-now.com/)
  6. In the Assign Policies field, select the policies for which password sync need to be enabled.
    Note:ADSelfService Plus allows you to create OU and group-based policies for your AD domains. To create a policy, go to Configuration → Self-Service → Policy Configuration → Add New Policy.
  7. Select Enable Password Sync.
  8. Type the User Name and Password of the ServiceNow account in the respective fields. If the user account does not have read and write privileges to either sys_user.user_password or sys_user.locked_out, they must be provided manually.
  9. Click Add Application.

A. Privileges required to change password

B.Privileges required to unlock account

Users with the privileged roles can now configure password synchronization between ServiceNow and Active Directory in ADSelfService Plus.

Thanks!

Your request has been submitted to the ADSelfService Plus technical support team. Our technical support people will assist you at the earliest.

 

Need technical assistance?

  • Enter your email ID
  • Talk to experts
  •  
  •  
    By clicking 'Talk to experts', you agree to processing of personal data according to the Privacy Policy.

Copyright © 2023, ZOHO Corp. All Rights Reserved.