Dubai International Airport, founded in 1965, is currently the world's busiest airport for international air traffic. Apart from managing commercial air traffic, it also has operations ranging from cargo services to advertisements. The organization has close to 90,000 employees that help run the show smoothly and successfully. Dubai International Airport's goal for business technology is to innovate every part and every process in the company.
Dubai
Government
90,000+
With the growing employee rate, the number of tickets for password resets also grew. The IT admins' workload became increasingly unbearable as the increasing need for password resets was not just a time-consuming task, but it was also a security concern. This led the Dubai International Airport's IT team to search for an innovative tool.
After getting familiar with ManageEngine ADSelfService Plus through seminars and events, it was simple decision to purchase and deploy the solution in their environment.
"ADSelfService Plus is simple to use. Even after the deployment, my interactions with the support team have always been fantastic. They are a very capable team," said Mohamad Nazar, system engineer at Dubai International Airport.
"I consider self-service password reset as the most valuable feature," Nazar adds. With self-service password reset option available on users' login screens, Dubai International Airport has successfully reduced its IT help desk tickets by 20%. This has drastically minimized the workload of its IT staff.
Passwords weren't cutting the chase. The airport had to raise its identity security game by enabling multi-factor authentication for endpoint logons. It is now using MFA with SMS, Google, and Microsoft Authenticator for nearly half a decade.
It is worthy to note that offline MFA, which was a feature requested by Nazar, is now available in ADSelfService Plus. Now, users have to go through MFA even when they are offline or when the MFA server is offline. This ensures identity security remains intact and users have uninterpreted access, always.
ADSelfService Plus is an identity security solution to ensure secure and seamless access to enterprise resources and establish a Zero Trust environment. With capabilities such as adaptive multi-factor authentication, single sign-on, self-service password management, a password policy enhancer, remote work enablement and workforce self-service, ADSelfService Plus provides your employees with secure, simple access to the resources they need. ADSelfService Plus helps keep identity-based threats out, fast-tracks application onboarding, improves password security, reduces help desk tickets and empowers remote workforces. For more information about ADSelfService Plus, visit https://www.manageengine.com/products/self-service-password.
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