ServiceDesk Plus MSP is a web based, full-fledged ITSM suite designed specifically for managed service providers. This all-in-one ITSM solution delivers comprehensive help desk, service desk, account management, asset management, remote controls and advanced reporting in a multi-tenant architecture with robust data segregation. It empowers service providers to offer services and support to multiple clients with centralized controls.
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"ManageEngine ServiceDesk Plus MSP helps us manage our customers’ requirements day in and day out, 24x7, in ways that all other help desk software failed to achieve, and all that without having to spend SIX figures!"
Managing Director Infinet Network Solutions Pty. Ltd
"With ServiceDesk Plus MSP, we were able to easily build our knowledge base from scratch. Our technicians can now refer to knowledge base articles and copy them as ticket resolutions at the click of a button. This has helped us improve the overall ticket resolution time significantly."
customer service director, Host Ventura
"The selection of ManageEngine ServiceDesk Plus MSP has been entirely positive one - we have been thrilled with the degree of support we receive, the responsiveness to feature requests, the functionality of the platform and the features available to us."
IT manager, Miratel solution
"ManageEngine allows our customers to be kept up to date on a three tier level (Telephone/Web and Email) , provides excellent SLA options based on customers, allows our technical staff to be kept update instantly on all requests and most of all provides easy to use reporting facility which can be scheduled giving me the time to concentrate on other business requirements."
Technical manager, TCNS - IT and Networks Support Provider