ServiceDesk Plus Cloud Masterclass 2024 [Live training by experts]

Masterclass 2024

Free monthly product training with live Q&A

Free training

- Tailoring ServiceDesk Plus for your organization with last-mile customizations [Cloud]
  
  October 23, 2024 | 11am BST | CDT | PDT and 3pm AEDT

In the ninth episode of Masterclass 2024, we'll explore last-mile customizations in ServiceDesk Plus. You will learn how to connect your disparate IT systems and build end-to-end workflow automations. Discover how to create Custom Modules and Custom Widgets that help extend the platform's capabilities by bringing in external services such as apps and webpages. You'll also learn to deliver services faster with Zia's Blended Conversations, which performs predefined actions via a conversational workflow. Finally, we'll show you how to tailor your self-service portal with GUI-based and HTML-based customizations.

In this episode, we'll show you how to:

Build and implement event-driven workflow automations that connect your disparate IT services.
Create Custom Modules that go beyond the scope of the predefined ITSM practices.
Bring third-party applications and webpages into ServiceDesk Plus using Custom Widgets.
Design conversational workflows that guide end-users through every possible conversation using predefined responses and actions.
Customize your self-service portal to match your brand identity and display the right services to your end users.

Registrations for the upcoming episode will be opening soon!

Closed

Please select a schedule.

By clicking 'Register', you agree to processing of personal data according to the Privacy Policy.

At the end of the session, you'll be able to deploy last-mile customizations in ServiceDesk Plus that will help you tailor the platform at a granular level and meet your unique enterprise service delivery challenges.

Tentative dates

The masterclass will be held every last Wednesday of the month

Free training

Designing and implementing minimal-risk changes with ServiceDesk Plus Cloud
Free training

Bringing ServiceDesk Plus Cloud into the Microsoft ecosystem for seamless ITSM operations

Meet our speakers

Nisha

Product Expert
Bhuvaneshwari

Product Expert
Alexandria

Product expert
Suganya

Product expert

Previous masterclass episodes