# Compare Editions

Find the perfect fit for your cloud help desk

Showing for cloud, [see for on-premise](https://www.manageengine.com/products/service-desk/sdp-editions.html)

| Module | Features | Standard Edition (Help Desk Only) | Professional Edition (Help Desk + Asset Management) | Enterprise Edition (Help Desk + Change + Asset + Project) |
|---|---|---|---|---|
| Help Desk Management |  | Yes | Yes | Yes |
| Mail Server Settings | Automatic email to ticket conversion | Yes | Yes | Yes |
| Self-Service Portal |  | Yes | Yes | Yes |
| Knowledge Base | Likes/Dislikes | Yes | Yes | Yes |
| Knowledge Base | Public/Private/Shared | Yes | Yes | Yes |
| Knowledge Base | Approve/Reject | Yes | Yes | Yes |
| Home | Dashboard (Technician, CIO, External Widgets) | Yes | Yes | Yes |
| Home | Request Delegation* | Yes | Yes | Yes |
| Home | Announcements | Yes | Yes | Yes |
| Home | Technician Schedular (Calendar) | Yes | Yes | Yes |
| Home | Reminders | Yes | Yes | Yes |
| Home | Resource Management | Yes | Yes | Yes |
| Home | Zia Dashboard | Yes | Yes | Yes |
| User Management | AD Import | Yes | Yes | Yes |
| User Management | SAML Authentication | Yes | Yes | Yes |
| User Management | CSV import | Yes | Yes | Yes |
| Automation | SLA Management | Yes | Yes | Yes |
| Automation | Business Rules | Yes | Yes | Yes |
| Automation | Request Life Cycle | Yes | Yes | Yes |
| Automation | Technician Auto Assign (Round Robin/Load Balancing/Zia) | Yes | Yes | Yes |
| Automation | Schedules | NA | NA | Yes |
| Automation | Preventive Maintenance Tasks | Yes | Yes | Yes |
| Automation | Notification Rules | Yes | Yes | Yes |
| Automation | Custom Actions | NA | NA | Yes |
| Automation | Custom Functions | Add-on | Add-on | Yes |
| Incident Management |  | Yes | Yes | Yes |
| Incident Management | Resource Management | Yes | Yes | Yes |
| User Survey | Survey Settings | Yes | Yes | Yes |
| User Survey | Survey Results | Yes | Yes | Yes |
| Service Management | Service Catalog | Add-on | Add-on | Yes |
| Service Management | Customize Templates | Add-on | Add-on | Yes |
| Service Management | Resource Info | Add-on | Add-on | Yes |
| Hardware Asset Management | Automatic Asset Discovery (Windows, Network, and Remote) | NA | Yes | Yes |
| Hardware Asset Management | Asset Life Cycle/Workflow | NA | Yes | Yes |
| Hardware Asset Management | Asset Audit | NA | Yes | Yes |
| Hardware Asset Management | Asset Acknowledgement | NA | Yes | Yes |
| Hardware Asset Management | Asset Fine Grained Access | NA | Yes | Yes |
| Hardware Asset Management | Asset Loan | NA | Yes | Yes |
| Hardware Asset Management | Asset Replenishment | NA | Yes | Yes |
| Hardware Asset Management | Barcode/QRCode scanning, generation and printing | NA | Yes | Yes |
| Hardware Asset Management | Asset Auto-Assign | NA | Yes | Yes |
| Hardware Asset Management | Track and manage consumables | NA | Yes | Yes |
| Hardware Asset Management | SCCM Integration | Yes | Yes | Yes |
| Hardware Asset Management | Attended remote support: (Free for up to one concurrent session) | Yes | Yes | Yes |
| Hardware Asset Management | Unattended remote access (Add-on): | NA | Add-on | Add-on |
| Hardware Asset Management | Asset Acknowledgement, powered by GenAI | NA | Yes | Yes |
| Software Asset Management | Software Discovery | NA | Yes | Yes |
| Software Asset Management | Standard, Upgrade, Downgrade, and Suite License | NA | Yes | Yes |
| Software Asset Management | License Agreement | NA | Yes | Yes |
| Software Asset Management | Service Packs | NA | Yes | Yes |
| Software Asset Management | Software compliance | NA | Yes | Yes |
| CMDB | Relationships | NA | Add-on | Yes |
| CMDB | Association with ITAM and ITSM | NA | Add-on | Yes |
| Purchase Management |  | NA | Yes | Yes |
| Contract Management |  | NA | Yes | Yes |
| Problem Management |  | Add-on | Add-on | Yes |
| Problem Workflow | Incident to Problem Association | Add-on | Add-on | Yes |
| Problem Workflow | Problem Analysis | Add-on | Add-on | Yes |
| Problem Workflow | Workaround and Solution | Add-on | Add-on | Yes |
| Problem Workflow | Communication | Add-on | Add-on | Yes |
| Problem Workflow | Problem Closure Rules | Add-on | Add-on | Yes |
| Problem Workflow | Problem Prediction | Add-on | Add-on | Yes |
| Problem Workflow | Technician Prediction for Problems | Add-on | Add-on | Yes |
| Change Management | Change Types (Standard, Major, Minor, Significant) | Add-on | Add-on | Yes |
| Change Management | Change Templates | Add-on | Add-on | Yes |
| Change Management | Change Workflow Builder | Add-on | Add-on | Yes |
| Change Management | Change Advisory Board | Add-on | Add-on | Yes |
| Change Management | Change Roles | Add-on | Add-on | Yes |
| Change Management | Change Calendar | Add-on | Add-on | Yes |
| Change Management | Change History | Add-on | Add-on | Yes |
| Change Management | ITSM and CMDB Association | Add-on | Add-on | Yes |
| Change Management | Change Risk Prediction | Add-on | Add-on | Yes |
| Release Management | Release Templates |  |  | Yes |
| Release Management | Release Workflow Builder |  |  | Yes |
| Release Management | Release Roles |  |  | Yes |
| Release Management | Release Calendar |  |  | Yes |
| Release Management | Release History |  |  | Yes |
| Release Management | ITSM and CMDB Association |  |  | Yes |
| Project Management | Project Templates | Add-on | Add-on | Yes |
| Project Management | Gantt Chart | Add-on | Add-on | Yes |
| Project Management | Import from Microsoft Projects | Add-on | Add-on | Yes |
| Project Management | Resource Management | Add-on | Add-on | Yes |
| Project Management | Association with Request or Change | Add-on | Add-on | Yes |
| Reporting | Default Canned Reports | Yes | Yes | Yes |
| Reporting | Tabular or Matrix Reports | Yes | Yes | Yes |
| Reporting | Analysis Reports | Yes | Yes | Yes |
| Reporting | Summary Reports | Yes | Yes | Yes |
| Reporting | Audit Reports | Yes | Yes | Yes |
| Reporting | Schedule Reports | Yes | Yes | Yes |
| Apps and Addons | Live chat | Add-On | Add-On | Add-On |
| Apps and Addons | SMS gateway | Yes | Yes | Yes |
| Integrations | Analytics Plus | Yes | Yes | Yes |
| Integrations | Microsoft Teams | Yes | Yes | Yes |
| Integrations | Outlook Actionable Message | Yes | Yes | Yes |
| Integrations | Microsoft Azure | Yes | Yes | Yes |
| Integrations | Office 365 Calendar Sync | Yes | Yes | Yes |
| Integrations | Jira | Yes | Yes | Yes |
| Integrations | Slack | Yes | Yes | Yes |
| Integrations | Endpoint Central | NA | Yes | Yes |
| Integrations | ADManager Plus | NA | NA | Yes |
| Integrations | Zapier | Yes | Yes | Yes |
| Integrations | Team Viewer | NA | NA | Yes |
| Integrations | Cloud Telephony | NA | NA | Yes |
| Developer Space | Custom Functions* | NA | NA | Yes |
| API |  | Yes | Yes | Yes |
| Data Management | Import/Export | Yes | Yes | Yes |
| Data Management | Data Archiving | Yes | Yes | Yes |
| Privacy Settings | PII fields | Yes | Yes | Yes |
| Privacy Settings | Anonymous and Erase PII | Yes | Yes | Yes |
| Predictive AI | Template Prediction | Yes | Yes | Yes |
| Predictive AI | Category Prediction | Yes | Yes | Yes |
| Predictive AI | Sub Category Prediction | Yes | Yes | Yes |
| Predictive AI | Item Prediction | Yes | Yes | Yes |
| Predictive AI | Priority Prediction | Yes | Yes | Yes |
| Predictive AI | Group Prediction | Yes | Yes | Yes |
| Predictive AI | Technician Prediction | Yes | Yes | Yes |
| Predictive AI | Sentiment Analysis | Yes | Yes | Yes |
| Predictive AI | Solution Assist | NA | NA | Yes |
| Generative AI | Ask Questions (public LLM search) | Yes | Yes | Yes |
| Generative AI | Code Generator | NA | NA | Yes |
| Generative AI | Conversation Summary | Yes | Yes | Yes |
| Generative AI | GenAI-powered conversation within the Teams chatbot (Provided the Microsoft Teams integration is enabled) | Yes | Yes | Yes |
| Generative AI | Reply Assist | Yes | Yes | Yes |
| Generative AI | Request Auto-Approval | Yes | Yes | Yes |
| Generative AI | Text Assist | Yes | Yes | Yes |
| Generative AI | Solution Generator | Yes | Yes | Yes |
| Generative AI | Choice of LLM - Zia LLM (hosted in ManageEngine data centers), ChatGPT, and Azure OpenAI | Yes | Yes | Yes |
| Conversational AI | Zia Chatbot | Yes | Yes | Yes |
| Conversational AI | Blended Conversations | Yes | Yes | Yes |
| Conversational AI | Voice chat through the mobile app | Yes | Yes | Yes |

See our [pricing page](https://www.manageengine.com/products/service-desk/pricing.html) for more details.

- **Request Delegation**: Delegate tasks to another user and continue to run the help desk efficiently even when technicians or approvers are on leave or unavailable. [Learn more](https://help.sdpondemand.com/delegation)
- **Zoho Analytics**: Integrate ServiceDesk Plus Cloud with Zoho Analytics, a highly secure BI platform. Service desk managers can now [create powerful reports](https://www.manageengine.com/products/service-desk/reports/) in no time using a visual builder. [Learn more](https://help.sdpondemand.com/zoho-reports-integration)
- **Custom Function**: Use data within ServiceDesk Cloud and other external applications to perform custom actions. [Learn more](https://help.sdpondemand.com/custom_actions%24Custom)
- **ZIA**: Optimize help desk management by using [Zia](https://www.manageengine.com/products/service-desk/integrations/virtual-agent-zia.html), Zoho's AI assistant for business. Zia is now available as a virtual conversational support agent for ServiceDesk Plus Cloud. Use Zia to bridge the gap between end users and the IT help desk. [Learn more](https://help.sdpondemand.com/zia%24goal)