The Municipal Services Agency in Batumi, Georgia, oversees critical city functions, ensuring infrastructure and services run smoothly for residents and visitors alike. Facing challenges with scattered digital platforms and inefficient issue resolution, the agency needed a centralized solution to monitor and address technical deficiencies effectively. It chose ManageEngine ServiceDesk Plus for its unified platform and real-time capabilities, documenting 18,000 issues with a 70% resolution rate, enhancing efficiency and civic engagement through its Fix Batumi initiative.
Zaza Javelidze, the founder of Syntax (an official ManageEngine distributor), Jaba Beridze, the director of Georgia's Municipal Services Agency, and Nana Ebralidze, the service manager of the administrative unit of Rustaveli, share insights on how ManageEngine's tools have enhanced efficiency and civic engagement in Batumi through collaboration with the Municipal Services Agency.
-
One of the advantages of [ServiceDesk Plus] is its complete Georgian language support, making it highly user-friendly for employees. This project is noteworthy as one of the first entirely Georgian language projects, and it has received a very positive reception.
Most importantly, ManageEngine
[ServiceDesk Plus] saved us valuable time, which is a precious resource for us. Additionally, it streamlined our work processes, for which
we are grateful.Jaba Beridze, director of the Municipal Services Agency