Colorado College, a private liberal arts college located in Colorado Springs, offers a unique academic experience with a wide range of majors and minors pursued by students from around the globe.
Chad Schonewill, director of frontline solutions and support at Colorado College, shares his team's experience using ManageEngine ServiceDesk Plus.
Colorado College chose ServiceDesk Plus for its value, offering 95% or more of the features of competitors at less than half the price. Within six months of using ServiceDesk Plus, Colorado College was able to quickly get started and reach its previous level of functionality much quicker than anticipated. The help desk staff were particularly impressed with ServiceDesk Plus, as it provided a way to demonstrate the amount of work they do and collect data for the school's management for decision-making. Management, in turn, appreciated the ability to see analytics and make data-driven decisions.
The education segment uniquely emphasizes service and quality. At the college, siloed departments, each using their own tools, can create a fragmented experience for students, especially when submitting IT tickets or facilities work orders. One of the goals with ServiceDesk Plus was to create a unified experience across the organization by using different instances of the same tool. This enabled cross-departmental workflows and improve the overall user experience.
The high turnover rate and unique customization needs of Colorado College posed significant challenges. However, ServiceDesk Plus has been a game-changer. ServiceDesk Plus' exceptional value, ease of use, and powerful analytics has enabled Colorado College to streamline operations, improve efficiency, and enhance the overall user experience.
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The high turnover rate and unique customization needs of our organization posed significant challenges. However, ServiceDesk Plus from ManageEngine has been a game-changer. Its exceptional value, ease of use, and powerful analytics have enabled us to streamline our operations, improve efficiency, and enhance the overall user experience.
There's a definite old school attention to the customer that I have really appreciated, especially considering that we're a small College, [and] we're not spending an enormous amount of money but we still get that [priority] treatment.
—Chad Schonewill, director of frontline solutions and support, Colorado College