Vawns Murphy is an experienced and award-winning service management professional with ITIL V2 Manager (red badge), ITIL V3 Expert (purple badge), and SDI Manager's certificate qualifications. With a bachelor's degree in science and technology, she also maintains COBIT, ISO 20000, PRINCE2, and Microsoft qualifications. Vawns maintains a long history as a service management architect, consultant, and evangelist. She is a member of the itSMF UK Transition Management Working Party & SIG, a member of the itSMF Ireland Management Committee, the author of itSMF UK collateral on Service Transition, Software Asset Management and Problem Management. She reviewed the Service Transition ITIL 3 2011 publication and was named winner of the itSMF UK 2017 thought leadership award. Vawns is also a founding member and in-house blogger for the ITSM.Tools website and a senior ITSM consultant with i3Works Ltd.