ISO 27001 certification might seem like a tall order. But ITSM is the low-hanging fruit that can move
you closer to ISO 27001 compliance.
ISO 27001 is one of the most recognized information security standards in the world.
But, when faced with its 93 controls and a wide range of requirements, just thinking about getting certified for this standard can be daunting. The good news is, you don’t need to tackle everything from scratch. A starting point can be the IT service management practices that you already rely on. Core ITSM capabilities like access control, incident response, and asset management naturally align with many of ISO 27001's controls. And, this means you simply need to retrofit your existing service management processes with a security-first lens rather than reinventing the wheel. In this e-book, we will explore how all of this can be done with ServiceDesk Plus, the AI-driven unified service management solution from ManageEngine.
This e-book will answer
- What is ISO 27001?
- Should your organization comply with this standard?
- How should you achieve ITSM best practices compliance?
- How will ServiceDesk Plus assist?
How ServiceDesk Plus simplifies ISO 27001
Access controls and governance
- Provide role-based access to access provisioning requests through a unified service catalog.
- Trigger predefined workflows to automate provisioning and also revoke privileges if needed.
- Enforce fine-grained scrutiny with multi-tiered approvals to minimize the risk of unauthorized access.
- Have complete visibility into all access requirements from a single system of record.
Incident response
- Ingest alerts from observability solutions for proactive detection and quick resolution.
- Ensure diligent evidence collection through templates with prebuilt ticket fields and custom fields.
- Kick start incident response with AI-powered triaging.
- Establish standard operating procedures and pilot governance through pre-built incident response workflows.
- Document detailed root cause analyses and generate post-incident reviews to reduce recurrence and strengthen response posture.
Asset management
- Maintain a centralized asset inventory and CMDB as your single source of truth for all information assets.
- Perform better impact analyses and risk assessments with a built-in CMDB.
- Implement visual workflows to stage-gate every phase of the asset life cycle, from procurement to disposal, and stay audit-ready.
- Trigger automated workflows via UEM integrations to wipe sensitive data during asset disposal or restrict unauthorized software installations.
Change management
- Govern changes to information systems through visual workflows with distinct stages, approvals, and tasks.
- Use AI-driven risk evaluations to assess the impact of changes on information security.
- Enforce multi-tiered approval mechanisms to ensure only authorized changes are implemented.
- Maintain detailed records of all change activities to support audit readiness.
Knowledge management
- Compile and maintain your organization’s information security policies, procedures, and best practices as knowledge articles in a centralized repository.
- Ensure the quality of knowledge articles with streamlined approval mechanisms and expiry cycles.
- Restrict visibility to these knowledge documents with role-based access
- Promote knowledge reuse to accelerate incident response, security awareness, and consistent service delivery.