ServiceDesk Plus Masterclass 2024 [Live training by experts]

Masterclass 2024

Free monthly product training with live Q&A

Free training

- Tailoring ServiceDesk Plus for your organization with last-mile customizations [On-premises]
  
  October 24, 2024 | 11am BST | CDT | PDT and 3pm AEDT

In the ninth episode of Masterclass 2024, we'll explore last-mile customizations in ServiceDesk Plus. You'll learn how to build trigger-driven automations in ServiceDesk Plus and other business applications using Zoho's native integration platform as a service (iPaaS) platform, Zoho Flow. Discover how to create Custom Modules and Custom Widgets that help extend the platform's capabilities by bringing external services such as apps and webpages into ServiceDesk Plus. You'll also learn how to configure workflows for various Zia actions that help end users get their issues resolved or services delivered. Finally, we'll show you how to tailor your self-service portal using basic and advanced UI customizations.

In this episode, we'll show you how to:

Build trigger-driven automations in ServiceDesk Plus and other business applications using Zoho Flow, Zoho's native iPaaS platform.
Create Custom Modules that go beyond the scope of the predefined ITSM practices.
Bring third-party applications and webpages into ServiceDesk Plus using Custom Widgets.
Configure workflows for various Zia actions that help drive self-service.
Customize your self-service portal to match your brand identity and display the right services to your end users.

At the end of the session, you'll be able to deploy last-mile customizations in ServiceDesk Plus that will help you tailor the platform at a granular level and meet your unique enterprise service delivery challenges.

Tentative dates

The masterclass will be held every last Thursday of the month

Free training

Designing and implementing minimal-risk changes with ServiceDesk Plus
Free training

Bringing ServiceDesk Plus into the Microsoft ecosystem for seamless ITSM operations