Customer success and enablement
Get the most out of your ServiceDesk Plus instance with the free consultation program
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Our free ITSM consultation program is designed to help you elevate and fine-tune your ServiceDesk Plus setup to ensure best practice implementation of key ITSM practices. Our ITSM experts will guide you with actionable insights, tailored solutions, and the latest product updates to take your ITSM operations to the next level. With a live, one-hour long session, you will get:
- A detailed analysis of your ServiceDesk Plus application to understand your product usage level
- A personalized list of features and recommendations to address your specific day-to-day ITSM challenges
Testimonials
How our customer success programs have helped them
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ServiceDesk Plus Masterclass series:
The masterclass series offers free monthly on-demand lessons, to help you get the most out of your ServiceDesk Plus instance. Each lesson focuses on a specific ITSM module and provides in-depth training on configurations, automations, and customizations. In the Masterclass, you will:
- Learn directly from product experts with product focused video lessons.
- Get access to lesson summaries and handouts, doubling as quick-reference guides.
- Reinforce your learning with short quizzes after each lesson.
- Get answers to all your questions.
Video
Latest product updates
Want to stay on top of the latest features released for ServiceDesk Plus? Click here to learn more.
Zia Agents: Introducing 5 free plug-and-play agents for your service desk
Episode 1
10:47
Introducing Zia Agents: The perfect sidekicks for enterprises that want outcomes, not the grind
Episode 2
9:02
Significant CMDB enhancement: Baselines, Data Policies, integration mapping and more
Episode 3
5:29
Upcoming CMDB enhancements and a quick roundup on everything you can unlock with Zia
Episode 4
5:04
Enhanced predictive AI suite, Google AI Studio integration, and more
Episode 5
5:35
Powerful workflow automations, technician unavailability alerts, and more
Episode 6
8:53
LLM-powered Ask Zia, multilingual AI support, and more
Episode 7
3:21
Enhanced multi-modal Ask Zia, AI-powered workflow builder, guided tours, and more
Episode 8
4:31
Integration key expiry alerts, Gmail as a mail service, and more
Episode 9
3:49
Zia LLM for ServiceDesk Plus Cloud, Transitions in workflows, and more
Episode 10
5:38
Zoho Flow actions for ServiceDesk Plus, custom product tours, and more
Episode 11
5:18
An exciting new integration, enhancements to the asset and change modules, and more
Episode 12
4:37