# Customer success and enablement

Get the most out of your ServiceDesk Plus instance with the free consultation program

![ServiceDesk Plus ITSM cares](https://www.manageengine.com/products/service-desk/support/images/servicedesk-plus-itsm-cares.png)

## Free ITSM consultation program

![ITSM consulting](https://www.manageengine.com/products/service-desk/support/images/itsm-consulting.png)

Our free ITSM consultation program is designed to help you elevate and fine-tune your ServiceDesk Plus setup to ensure best practice implementation of key ITSM practices. Our ITSM experts will guide you with actionable insights, tailored solutions, and the latest product updates to take your ITSM operations to the next level. With a live, one-hour long session, you will get:

- A detailed analysis of your ServiceDesk Plus application to understand your product usage level
- A personalized list of features and recommendations to address your specific day-to-day ITSM challenges

## ServiceDesk Plus Masterclass series:

The masterclass series offers free monthly on-demand lessons, to help you get the most out of your ServiceDesk Plus instance. Each lesson focuses on a specific ITSM module and provides in-depth training on configurations, automations, and customizations. In the Masterclass, you will:

- Learn directly from product experts with product focused video lessons.
- Get access to lesson summaries and handouts, doubling as quick-reference guides.
- Reinforce your learning with short quizzes after each lesson.
- Get answers to all your questions.

![ITSM masterclass training](https://www.manageengine.com/products/service-desk/support/images/manageengine-servicedesk-plus-masterclass.png)

[Register for our free masterclass](https://www.manageengine.com/products/service-desk/cloud/learning-hub.html?tab=masterclass)

## Latest product updates

Want to stay on top of the latest features released for ServiceDesk Plus? [Click here](https://www.manageengine.com/products/service-desk/sdp-new-release.html) to learn more.

### Episode 1: Zia Agents: Introducing 5 free plug-and-play agents for your service desk

![Episode 1 thumbnail](https://www.manageengine.com/sites/meweb/images/service-desk/images/plug-play-agents.jpg)

- **Watch video:** https://www.youtube-nocookie.com/embed/2CYfIT9gSwc?si=rUUV7sC9BsXX72xJ&autoplay=1
- **Duration:** 10:47
- **Tags:** Zia Agents | Azure OpenAI integration | Microsoft Calendar integration enhancement | Analytics Plus integration enhancement

### Episode 2: Introducing Zia Agents: The perfect sidekicks for enterprises that want outcomes, not the grind

![Episode 2 thumbnail](https://www.manageengine.com/sites/meweb/images/service-desk/images/perfect-sidekicks.jpg)

- **Watch video:** https://www.youtube-nocookie.com/embed/wfkLbcn9Mpk?si=shF3Y4-f4EZZXsDa&autoplay=1
- **Duration:** 9:02
- **Tags:** Zia Agents | Zia Agent Studio | Pre-built agents

### Episode 3: Significant CMDB enhancement: Baselines, Data Policies, integration mapping and more

![Episode 3 thumbnail](https://www.manageengine.com/sites/meweb/images/service-desk/images/significant-cmdb-enhancements.jpg)

- **Watch video:** https://www.youtube-nocookie.com/embed/7EyeFdWjQNU?si=EwONOMCu-OD9CTC_&autoplay=1
- **Duration:** 5:29
- **Tags:** Baseline Configurations | Data quality policy | Integration mapping

### Episode 4: Upcoming CMDB enhancements and a quick roundup on everything you can unlock with Zia

![Episode 4 thumbnail](https://www.manageengine.com/sites/meweb/images/service-desk/images/upcoming-cmdb-enhancements.jpg)

- **Watch video:** https://www.youtube.com/embed/EVj5nAmAUac?si=q-DqdJwWH_es9NMf&autoplay=1
- **Duration:** 5:04
- **Tags:** CMDB enhancements | Ask Zia | Zia Predictions | User approval action | PIR generation

### Episode 5: Enhanced predictive AI suite, Google AI Studio integration, and more

![Episode 5 thumbnail](https://www.manageengine.com/sites/meweb/images/service-desk/images/enhanced-predictive-ai-suite.jpg)

- **Watch video:** https://www.youtube.com/embed/LhqGk9Z8E5E?si=Lz0UGVMzpZWD7URg&autoplay=1
- **Duration:** 5:35
- **Tags:** Zia cluster analysis | Collaborator prediction | GoogleAI Studio integration | Notification settings

### Episode 6: Powerful workflow automations, technician unavailability alerts, and more

![Episode 6 thumbnail](https://www.manageengine.com/sites/meweb/images/service-desk/images/powerful-workflow-automations.jpg)

- **Watch video:** https://www.youtube-nocookie.com/embed/Y8xCXs5VvZQ?si=Hg9FeUmB_gyIBRbN&autoplay=1
- **Duration:** 8:53
- **Tags:** Request details page layout | Technician unavailability alert | focused details view | Request workflows

### Episode 7: LLM-powered Ask Zia, multilingual AI support, and more

![Episode 7 thumbnail](https://www.manageengine.com/sites/meweb/images/service-desk/images/llm-powered-ask-zia.jpg)

- **Watch video:** https://www.youtube-nocookie.com/embed/YQ7TIzhMMLc?si=PuvMyXVfGBUBHMxm&autoplay=1
- **Duration:** 3:21
- **Tags:** Ask Zia | RAG-powered responses | focused details view | Template predictions

### Episode 8: Enhanced multi-modal Ask Zia, AI-powered workflow builder, guided tours, and more

![Episode 8 thumbnail](https://www.manageengine.com/sites/meweb/images/service-desk/images/enhanced-multi-modal.jpg)

- **Watch video:** https://www.youtube-nocookie.com/embed/LEiUFsv4x3w?si=PPrysGzE6XKrkFhz&autoplay=1
- **Duration:** 4:31
- **Tags:** LLM-style Ask Zia interface | Workflow builder | Computer telephony integration

### Episode 9: Integration key expiry alerts, Gmail as a mail service, and more

![Episode 9 thumbnail](https://www.manageengine.com/sites/meweb/images/service-desk/images/integration-key-expiry-alerts.jpg)

- **Watch video:** https://www.youtube.com/embed/iNqjuklJInk?si=XFPD8Fcr4f9ecuBs&autoplay=1
- **Duration:** 3:49
- **Tags:** Gmail mail service | CMDB enhancement | Integration key expiry alert

### Episode 10: Zia LLM for ServiceDesk Plus Cloud, Transitions in workflows, and more

![Episode 10 thumbnail](https://www.manageengine.com/sites/meweb/images/service-desk/images/zia-llm-for-sdp-cloud.jpg)

- **Watch video:** https://www.youtube-nocookie.com/embed/FgQvEHCyv7U?si=60ur0q_62UxHg7TB&autoplay=1
- **Duration:** 5:38
- **Tags:** Native Zia LLM | Zia dashboard | Entra ID user import | User transitions in Workflows

### Episode 11: Zoho Flow actions for ServiceDesk Plus, custom product tours, and more

![Episode 11 thumbnail](https://www.manageengine.com/sites/meweb/images/service-desk/images/zoho-flow-actions.jpg)

- **Watch video:** https://www.youtube-nocookie.com/embed/YjcBhGIOv-E?si=SQhz7ho9zLtxJX0e&autoplay=1
- **Duration:** 5:18
- **Tags:** Zoho Flow actions | Change management enhancement | Product tours | Reply assistance | Conversation summary

### Episode 12: An exciting new integration, enhancements to the asset and change modules, and more

![Episode 12 thumbnail](https://www.manageengine.com/sites/meweb/images/service-desk/images/exciting-new-integration.jpg)

- **Watch video:** https://www.youtube-nocookie.com/embed/calItFpHBT0?si=PZ0iV9qSeBVXAJ3b&autoplay=1
- **Duration:** 4:37
- **Tags:** Azure OpenAI integration | Accessibility controls | Room booking in Facilities instance | Custom instance with external link

## Book your free consultation today

Choose your ServiceDesk Plus version:

- [Cloud](https://assist.zohobookings.com/#/sdpcloud)
- [On-premises](https://assist.zohobookings.com/#/sdpop)