Viewing Activities based on Filters
Through the pre-defined filters in the Activities Tab, you can have a quick and consolidated view of the tasks and events configured in the application. There are some pre defined filters in SupportCenter Plus as shown,
Tasks
-
Tasks Today:
Lists all the tasks assigned to the logged in support rep that is due on that day. -
Pending Tasks:
Lists all the unfinished and incomplete tasks assigned to the logged in support rep. -
Overdue Tasks:
Lists all the tasks assigned to the logged in support rep that has exceeded the due date. -
Completed Tasks:
Lists all the tasks assigned to the logged in support rep which are completed and closed. -
All Tasks:
Lists all the tasks, irrespective of status, configured in the application. -
My Tasks:
Lists the tasks assigned to the logged in support rep, irrespective of the status.
Events
-
All Events:
Lists all the events configured in the application. -
Events Today:
Lists all the events that are to be held on that day. -
Upcoming Events:
Lists all the upcoming events in the organization. -
My Events:
Lists all the events created by the logged in support rep.